Oliver Dyer's Appliance

Dillon helped me find a replacement fridge in the scratch and dent area of their store. This was the 6th time I bought a fridge from them. Had restored several homes and had to leave them all when houses were sold. This last one lasted over 10 years. They have always been great to work with and it was delivered on time and set up great.

The sales man (Dillon) was very nice and helpful. We bought the fridge in the morning and came back in the afternoon to pick it up. (It was a scratch and dent). When we came in the afternoon around 3 to pick up the fridge, many people walked past us without asking if we needed help. We had to go inside and try to find someone to help. I’m not sure if it’s because it’s was a scratch and dent but they were handling it roughly when loading causing damage to the back waterlines. We had to exchange it for a different fridge with not much trouble which was nice. Overall okay experience, just wish we weren’t looked over by staff.

We were lucky enough to meet Alex Ramirez as we walked into the showroom. We had already been to quite a few big box places. Everyone knows, once you start shopping, doing price comparisons and trying to figure out the options on your own, it all becomes a memory game. For us, it boiled down to the customer service and his product knowledge of every brand. He led us to the perfect W/D. I highly recommend Alex and Oliver Dyer's.

We had a fridge delivered that I ended up not liking, no fault of Oliver Dyer’s. We made the decision to return it. Normally one might encounter hassles as a customer if you wanted to do this. It truly isn’t what a company wants to hear that the customer wants to return a fridge! Ugh! But Oliver Dyer has been nothing but very professional and understanding. Ben has been amazing. Very kind and professional and excellent follow up and communication . The delivery gentleman were so thorough. Very considerate of the floors, furniture and clean up. I know I will be taken care of when the second fridge comes in two weeks. I’m so sorry we didn’t connect with the first one. But I have had not one hassle about it. Thank you!!!