Electronic Express

My experience at Electronics Express has FAR exceeded my expectations in terms of an experience as a customer. I bought a TV from them and Clayton was my sales rep. He is extremely knowledgeable, friendly and responsive. Their prices are just as competitive, if not more, than the big box electronics retailers. I’d highly recommend checking them out for your next electronics purchase.

I bought a 55" television from Walmart, but it turns out that Walmart was just the middle man, and it actually came from Electronic Express. i was informed I would have it by Saturday (today). Then I received notice that it would be delivered early (yesterday, before 7 PM.) I checked several times by looking for the package outside my front door. It still wasn't there by 9:30 PM. Not feeling well, I fell asleep, woke at 4 AM and checked the front door again, just in case. Finally, I went to the Walmart website to see when my updated delivery time would be, and much to my shock, they said the item had been delivered at 5 PM the night before. When I clicked on the delivery information, I saw a photo of the television propped up against the garage, in a location hidden from my front door view. So I called Walmart customer service at 4:30 AM and was forced to argue with an AI robot for 20 minutes or so before I finally got a human being. I was told that they would make a complaint to the company, and that's when I found out that I didn't actually purchase from Walmart, but from this place. The man was nice, but since it was still dark outside, I had to wait until daybreak before going outside and trying to drag the box to my front door. The box was taller than I. Since they left it in front of the garage instead of to my door under a porch roof, it had been rained on. The box was soggy and too heavy to try to scoot all the way to the front door. Then i noticed the word FRAGILE printed on the box with two arrows showing how the box should be handled. The delivery person left it propped up vertically instead of horizontally as the arrows indicated. In the rain. In a location that cannot be seen from my front door. i also noticed that the edge of the box had been bashed in and tape had been placed over the corner where the damage was. So I went through the agony of calling Walmart customer service again, talking to the robot and finally a human, who said they would try to have my local Walmart bring the tv to my front door and they would call me back and let me know when to expect the driver. It's been over an hour and i have not been called yet. This has been a nightmare experience and it's still not over because until i can get the box into the house, unpack it, plug it in and see if it even works, i don't know if I'll have to pack the whole thing back up and somehow return it. I am disabled, don't have a car, so who knows what I'll have to go through if it needs to be returned, on top of what I've already endured.

⭐☆☆☆☆ My experience with Electronic Express was extremely disappointing. I purchased a television through their eBay store for approximately $1,000. When the TV was delivered by CEVA Logistics, the shipping box arrived with visible damage. The delivery personnel acknowledged the damaged packaging, opened the box, and confirmed the TV powered on before leaving. Later, I discovered a concealed crack on the corner of the television that was not visible during the initial inspection. I immediately contacted Electronic Express and provided photographs. Initially, I received instructions to proceed with a return. Shortly afterward, that position was reversed, and I was told the return could not be accepted because more than 30 days had passed. After contacting eBay, I was advised that the return communication had originated from the seller’s account, despite later being described to me as an automated message. I also contacted CEVA Logistics, which advised me that concealed damage is a recognized type of shipping damage and that the seller would be responsible for pursuing any applicable shipping claim. Despite my repeated attempts to work directly with Electronic Express and later through the Better Business Bureau, we were unable to reach a resolution. I made every effort to resolve this matter professionally before leaving this review. Based on my personal experience, I cannot recommend purchasing expensive electronics from this seller due to the way my damage claim was handled and the lack of a satisfactory resolution.

I recently visited this electronics store and had an excellent shopping experience. The store was clean, spacious, and very well organized, making it easy to browse through different sections and compare products comfortably. The displays were modern and neatly arranged, creating a convenient and enjoyable shopping environment. The variety of electronics available was impressive. The store offered smartphones, laptops, televisions, headphones, gaming accessories, home appliances, and many other electronic products from trusted brands. I especially appreciated the availability of both budget-friendly and premium options, making it suitable for different customer needs and budgets. The staff members were friendly, knowledgeable, and very helpful throughout my visit. They patiently answered my questions, explained product features clearly, and recommended suitable options based on my requirements. Their professional attitude and technical knowledge made the shopping experience smooth and stress free. Another thing I appreciated was the clean and comfortable atmosphere of the store. The checkout process was quick and organized, and the staff ensured all billing, warranty, and product details were explained properly. The products on display appeared genuine, updated, and well maintained. The pricing was fair considering the quality, variety, and customer service provided. Overall, this electronics store offers reliable products, professional assistance, and an excellent shopping experience. I would highly recommend it to anyone looking for quality electronic devices and accessories. I truly enjoyed my visit and will definitely return again in the future.