Kimberly Conyers
As you can see from my photo, my husband and I purchased this dryer paying a total of $358 on July 6, 2026. We were told the dryer would be delivered either that day or no later than Wednesday, July 8, 2026 however, is July 13, i’ve been calling and messaging every single day with only promises every day to deliver. I finally said enough is enough and I’ve requested a refund I was told that There are no refunds in this on the bottom of the receipt! However, per law the no refund policy Is for those who have received actual goods Per contract On a specific date in my case, I have not received any goods! Therefore, Per law I am in total position to request a refund! I even tried to propose that he simply extends my warranty due to reading all of the bad reviews after non-delivery and he refuse that. This tells me what kind of shady business is being ran here. I have not logged a complaint with a Better Business Bureau and other Authorities. For any of you facing similar situations, don’t be so quick to give into these people know the law below is the law for Tennessee A no refund policy cancels itself out once the seller breaches the contract! Such as non-delivery! A non-refund policy cannot be one-sided. You must have received the goods in order for that policy to take Affect!!
Tennessee Uniform Commercial Code (UCC) — Title 47, Chapter 2 (Sales).
When a merchant gives you a specific delivery date on a receipt and misses it, the specific statutory codes that give you the right to refuse the late delivery and demand a full refund include the following:
1. The Right to Cancel and Get a Full Refund
Code: Tenn. Code Ann. § 47-2-711(1) (Buyer's remedies in general)
What the law says: This statute states that when a seller "fails to make delivery," the buyer has the absolute right to cancel the contract.
The Remedy: The law explicitly outlines that upon cancellation, the buyer is entitled to "recovering so much of the price as has been paid". This is your explicit statutory right to a 100% refund.
2. The Right to Reject the Late Delivery
Code: Tenn. Code Ann. § 47-2-601 (Buyer's rights on improper delivery)
What the law says: Tennessee enforces the "Perfect Tender Rule" for the sale of goods. Under this code, if the goods or the tender of delivery fail in any respect to conform to the contract, the buyer has the right to reject the whole.
Application: Because the receipt explicitly mandated a July 6 delivery date, a delivery attempt a week late fails to conform to the contract. You are legally permitted to reject the entire delivery.
3. Missing the Deadline is a Material Breach
Code: Tenn. Code Ann. § 47-2-309 (Absence of specific time provisions; notice of termination)
What the law says: Under commercial law, when a contract defines a time for delivery, that timeline is binding. Even when an exact time isn't explicitly binding by the minute, continuous delays after a missed deadline violate the obligation to perform within a "reasonable time." Daily empty promises for a solid week push the merchant past any legal definition of a reasonable delay, resulting in a material breach that completely excuses you from your obligation to accept the goods.
4. Why the Store Policy is Legally Precluded
Code: Tenn. Code Ann. § 47-2-719 (Contractual modification or limitation of remedy)
What the law says: While a merchant can put limitations on remedies (like "no cash refunds/exchanges only" for completed sales), a limitation clause becomes completely void if the circumstances cause the remedy to "fail of its essential purpose."
A store policy cannot be used to force a consumer into an exchange or store credit for an item they never received. If the owner could use a "no refund" clause to refuse a refund for an undelivered item, it would render the contract entirely one-sided, which Tennessee courts reject as an unconscionable business practice.
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As you can see from my photo, my husband and I purchased this dryer paying a total of $358 on July 6, 2026. We were told the dryer would be delivered either that day or no later than Wednesday, July 8, 2026 however, is July 13, i’ve been calling and messaging every single day with only promises every day to deliver. I finally said enough is enough and I’ve requested a refund I was told that There are no refunds in this on the bottom of the receipt! However, per law the no refund policy Is for those who have received actual goods Per contract On a specific date in my case, I have not received any goods! Therefore, Per law I am in total position to request a refund! I even tried to propose that he simply extends my warranty due to reading all of the bad reviews after non-delivery and he refuse that. This tells me what kind of shady business is being ran here. I have not logged a complaint with a Better Business Bureau and other Authorities. For any of you facing similar situations, don’t be so quick to give into these people know the law below is the law for Tennessee A no refund policy cancels itself out once the seller breaches the contract! Such as non-delivery! A non-refund policy cannot be one-sided. You must have received the goods in order for that policy to take Affect!! Tennessee Uniform Commercial Code (UCC) — Title 47, Chapter 2 (Sales). When a merchant gives you a specific delivery date on a receipt and misses it, the specific statutory codes that give you the right to refuse the late delivery and demand a full refund include the following: 1. The Right to Cancel and Get a Full Refund Code: Tenn. Code Ann. § 47-2-711(1) (Buyer's remedies in general) What the law says: This statute states that when a seller "fails to make delivery," the buyer has the absolute right to cancel the contract. The Remedy: The law explicitly outlines that upon cancellation, the buyer is entitled to "recovering so much of the price as has been paid". This is your explicit statutory right to a 100% refund. 2. The Right to Reject the Late Delivery Code: Tenn. Code Ann. § 47-2-601 (Buyer's rights on improper delivery) What the law says: Tennessee enforces the "Perfect Tender Rule" for the sale of goods. Under this code, if the goods or the tender of delivery fail in any respect to conform to the contract, the buyer has the right to reject the whole. Application: Because the receipt explicitly mandated a July 6 delivery date, a delivery attempt a week late fails to conform to the contract. You are legally permitted to reject the entire delivery. 3. Missing the Deadline is a Material Breach Code: Tenn. Code Ann. § 47-2-309 (Absence of specific time provisions; notice of termination) What the law says: Under commercial law, when a contract defines a time for delivery, that timeline is binding. Even when an exact time isn't explicitly binding by the minute, continuous delays after a missed deadline violate the obligation to perform within a "reasonable time." Daily empty promises for a solid week push the merchant past any legal definition of a reasonable delay, resulting in a material breach that completely excuses you from your obligation to accept the goods. 4. Why the Store Policy is Legally Precluded Code: Tenn. Code Ann. § 47-2-719 (Contractual modification or limitation of remedy) What the law says: While a merchant can put limitations on remedies (like "no cash refunds/exchanges only" for completed sales), a limitation clause becomes completely void if the circumstances cause the remedy to "fail of its essential purpose." A store policy cannot be used to force a consumer into an exchange or store credit for an item they never received. If the owner could use a "no refund" clause to refuse a refund for an undelivered item, it would render the contract entirely one-sided, which Tennessee courts reject as an unconscionable business practice.
