My husband and I purchased a living room set from Farmers Home Furniture in September 2024. We also purchased the FAB Protection Plan and extended 2-year service plan because we wanted peace of mind that any issues would be handled.
In March 2026, our furniture began peeling and threads started coming loose. I contacted the Clarksville store several times and spoke with Lisa, who advised she would file a claim with the insurance department. After waiting some time without an update, I followed up and was eventually contacted by Alex. He requested pictures, reviewed the damage, and advised that replacement pieces would be ordered. I was told I would be contacted once the parts arrived, but I never received the parts or any additional follow-up from Alex, Lisa, or Clay.
The situation changed when my original salesperson, Ms. Lynda Givens, contacted me after returning to Farmers Home Furniture. Once I explained what had happened, she immediately stepped in to help. She was professional, compassionate, and kept communication open throughout the process. Because of her efforts, our sofa and loveseat were replaced.
When we picked up the replacement furniture, the loveseat was sealed in a shipping box, but the sofa was not. After getting it home and removing the backrest, we discovered food crumbs, dog hair, and loose threads. It was clear the sofa had previously been used.
I immediately contacted Ms. Lynda. She addressed the concern, reached out to Clay, and worked to have a new sofa ordered. She also arranged for it to be delivered to our home after everything we had already experienced.
I appreciate that the issue was eventually corrected; however, the lack of communication, follow-through, and providing a previously used piece of furniture as a replacement was extremely disappointing. Customers deserve honesty and proper handling of their concerns.
Ms. Lynda Givens stepped up when others did not. Her dedication and commitment to customer service made all the difference.
If considering purchasing from this store, especially with a protection plan, be sure to document everything and follow up.
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My husband and I purchased a living room set from Farmers Home Furniture in September 2024. We also purchased the FAB Protection Plan and extended 2-year service plan because we wanted peace of mind that any issues would be handled.
In March 2026, our furniture began peeling and threads started coming loose. I contacted the Clarksville store several times and spoke with Lisa, who advised she would file a claim with the insurance department. After waiting some time without an update, I followed up and was eventually contacted by Alex. He requested pictures, reviewed the damage, and advised that replacement pieces would be ordered. I was told I would be contacted once the parts arrived, but I never received the parts or any additional follow-up from Alex, Lisa, or Clay.
The situation changed when my original salesperson, Ms. Lynda Givens, contacted me after returning to Farmers Home Furniture. Once I explained what had happened, she immediately stepped in to help. She was professional, compassionate, and kept communication open throughout the process. Because of her efforts, our sofa and loveseat were replaced.
When we picked up the replacement furniture, the loveseat was sealed in a shipping box, but the sofa was not. After getting it home and removing the backrest, we discovered food crumbs, dog hair, and loose threads. It was clear the sofa had previously been used.
I immediately contacted Ms. Lynda. She addressed the concern, reached out to Clay, and worked to have a new sofa ordered. She also arranged for it to be delivered to our home after everything we had already experienced.
I appreciate that the issue was eventually corrected; however, the lack of communication, follow-through, and providing a previously used piece of furniture as a replacement was extremely disappointing. Customers deserve honesty and proper handling of their concerns.
Ms. Lynda Givens stepped up when others did not. Her dedication and commitment to customer service made all the difference.
If considering purchasing from this store, especially with a protection plan, be sure to document everything and follow up.
