Columbia Appliance & Svc Co

They reach out to other businesses for diagnostic and repairs. I would not recommend calling the. For help because you don’t know what business you will get and if they will actually help you or not. I had a technician (James) come from Mr. Appliance. He gave me a diagnosis after he said he had already fixed the problem. I was charged $264. The problem was not fixed. My washer machine started leaking again. The woman on the phone gave me a diagnosis and said the part will be $150. After thinking it over I decided to ask for a refund instead. I wasn’t too happy about the diagnosis being subtracted because he didn’t give me a diagnosis. The lady on the phone did. The way they do business and accommodate is not right. I would not recommend calling this place. I would recommend doing your own research and calling directly.

A leaking washer turned into one of those situations where I expected the worst. Water on the floor, laundry piling up, and uncertainty about whether the machine could even be saved. The technician arrived prepared, identified the source of the leak, and completed the repair much faster than I anticipated. What impressed me most was the confidence and efficiency throughout the visit. The machine has been operating perfectly ever since. Outstanding appliance service and a genuinely stress-free experience.

Our electric stove burners had become unpredictable. Sometimes they would heat too slowly, other times they would overheat even on lower settings. Cooking became frustrating because it was impossible to maintain consistent temperatures. The technician ran a full diagnostic on the cooktop controls, burner elements, and wiring connections. After testing several components, the problem was traced to a worn infinite switch that regulates burner heat levels. Once the switch was replaced, each burner responded accurately to temperature adjustments again. The stove now performs exactly the way it should. I appreciate repair professionals who actually investigate electrical components thoroughly rather than making assumptions.

If I could give more than five stars, I really would. My home is older and so are most of the appliances in it, so I’ve dealt with plenty of repair companies over the years. This was the first time I genuinely felt like someone respected both my time and my home. The technician was incredibly patient while I explained everything my fridge had been doing, took notes, and ran a full diagnostic without rushing. He traced the issue to a failing circulation fan and walked me through the repair step by step. After finishing, he double-checked temperatures, cleaned up his entire workspace, and even helped adjust a loose shelf inside the fridge without me asking. It’s rare to see this level of care anymore. I’ll be recommending them to everyone I know.

I’ve used several appliance companies over the years, and this experience was easily the smoothest. Communication was clear, arrival time was accurate, and the technician came fully prepared with the parts needed. My washing machine was repaired, tested, and cleaned up afterward. No rushed feeling, no mess left behind. This appliance repair company understands both technical skill and customer care.