I paid for my washing machine on Tuesday and they delivered it the next day on Wednesday. Friday night, two days later, the machine stopped spinning and the water did not drain. I called the following Monday and they told me someone would be calling me and out to fix it within 24-48 hours. Someone did show up 2 days later on a Wednesday at 5:30pm when I was not home, but did not call to verify anything before or during. Had maintenance called, he would have been informed my laundry area is outside, the door was unlocked, and he could have done the work then. Two days later, that Friday, I called multiple times and no one answered. I went up to the business and spoke with them in person. The man said he called me and I assured him he had not; especially since every number he gave me was not mine. I gave them my information and asked for a date/time when he would be back to fix it. He told me the next Monday. Well guess what today is? Monday. I went back up to the office today, and had a word with the man who sold me the washer. He took my information and said he would have their maintenance come out anyway because the business hours does not indicate their working hours. It is now 8:40 pm and I have not heard anything. I will be back tomorrow, on Tuesday morning, for my refund.
Update: When I returned for a refund, the maintenance man met me at the front and said he would head to my house immediately. He arrived before I did and told me he would have to replace the washer. That afternoon, he came back to replace the washer. It’s unfortunate so much transpired in order for the issue to be rectified. I will not be buying from them again due to this experience.
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I paid for my washing machine on Tuesday and they delivered it the next day on Wednesday. Friday night, two days later, the machine stopped spinning and the water did not drain. I called the following Monday and they told me someone would be calling me and out to fix it within 24-48 hours. Someone did show up 2 days later on a Wednesday at 5:30pm when I was not home, but did not call to verify anything before or during. Had maintenance called, he would have been informed my laundry area is outside, the door was unlocked, and he could have done the work then. Two days later, that Friday, I called multiple times and no one answered. I went up to the business and spoke with them in person. The man said he called me and I assured him he had not; especially since every number he gave me was not mine. I gave them my information and asked for a date/time when he would be back to fix it. He told me the next Monday. Well guess what today is? Monday. I went back up to the office today, and had a word with the man who sold me the washer. He took my information and said he would have their maintenance come out anyway because the business hours does not indicate their working hours. It is now 8:40 pm and I have not heard anything. I will be back tomorrow, on Tuesday morning, for my refund.
Update: When I returned for a refund, the maintenance man met me at the front and said he would head to my house immediately. He arrived before I did and told me he would have to replace the washer. That afternoon, he came back to replace the washer. It’s unfortunate so much transpired in order for the issue to be rectified. I will not be buying from them again due to this experience.
