Kelly's Appliances

The guys that came out to install the new bed were wonderful. It was Jose’ and Jamie. There was a mixup on the delivery date. We arranged to have our two sons-in-law here for the first delivery scheduled. That was cancelled due to not being able to locate the base for the bed. It was rescheduled for two days later and our kids had gone home, out of state. We are in our 80’s so they were so sweet to put together our king headboard and move the old mattress into our guest room. They were so nice about it and I’m sure it took longer than they expected but did it with a smile on their faces. We appreciate all they did for us!

I appreciate having a hometown appliance store to help me with my needs. While the big box folks MAYBE offer, and I do mean MAYBE, a better price, it’s worth it to me to employ and keep in business a company that specializes in appliances. The primary benefit being that these folks specialize in appliances and no what the industry has to offer and can present several options that meet my needs. Tom has always been very attentive and thorough in helping my wife and I select appliances for our home. Nice environment, friendly people, and they have coffee and cookies :-)

I have to start at the beginning with our sales professional, Greg Miller. He was so helpful, asking many questions and listening to our answers. I felt like he was more of a coach, helping us get the most satisfaction from our purchase. Then came the delivery day. Eric was the one who came in to get the lay of the land, and I shared my concerns about damaging the floor with him. He assured me they would take extra care. Both delivery men were helpful and kind. I’m so glad we chose Kelly’s. I will have no concerns or questions about where to go for our next appliance purchase. I made chicken drumettes using the no preheat air-fry method for my hubby and they turned out crisp and juicy. 5 stars and a whoop!

To whom it may concern, I am writing to share my positive experience regarding a recent purchase at Kelly’s in Salem. After initially intending to purchase a traditional electric stove, my husband and I were put in touch with salesman Aaron S. through our son, Erik Y., one of the lead delivery drivers at your store. Aaron provided exceptional service and went above and beyond to ensure our satisfaction. While he respected my initial preference for a traditional model, he introduced us to induction technology. His thorough demonstration and explanation successfully addressed my concerns regarding glass-top surfaces. As a result of Aaron's expertise, we purchased a Frigidaire Induction Range and necessary accessories. I am incredibly pleased with the performance of the new appliance. Furthermore, the delivery and installation occurred the following day and were handled flawlessly. We appreciate the professionalism of Aaron and the entire team involved in making this a positive experience. Best regards, Eric and Jennifer Young