BASCO Appliances - Bend

We purchased a refrigerator and microwave a month ago. The refrigerator was in stock but were told the microwave was not and needed to be ordered. We were told it should be about a week and a half. After several calls going unanswered and one call not returned we finally reached someone by phone. They told us that the microwave was in but needed to check the status of the refrigerator. We never got a call back. We went down to the physical location and were told they needed to order the refrigerator. Wait, what? The refrigerator was in stock when we purchased the appliances and were waiting in the microwave. Where did our refrigerator go? We were also told the refrigerator we ordered was a hot item that everyone was wanting. So, did our refrigerator get sold while in wait for our microwave? Terrible customer service and follow through. I do not recommend.

Do NOT buy your appliances here! It has been an absolute nightmare! We are extremely disappointed with the customer service we’ve received from BASCO. We paid for appliances that still have not been delivered, and despite calling at least half a dozen times, no one has returned our calls or provided us with a clear explanation or solution. We initially worked with Jace and then Eedie, and unfortunately neither has followed through or communicated with us. At this point, BASCO has had our money for far too long, we still do not have our appliances, and there has been virtually no communication. Delays can happen, and we understand that. What is not acceptable is taking a customer’s money and then failing to communicate when there is a problem. We simply want someone to take responsibility, tell us where our appliances are, and provide a firm delivery date or a resolution. For a purchase of this size, the lack of follow-through has been incredibly frustrating and disappointing. This store just opened, and based on our experience so far, I genuinely don’t know how they will build a loyal customer base if this is the level of communication and accountability customers can expect. We would not recommend!