WARNING! Terrible experience and they will not stand behind their warranty service. They delivered a new fridge and the doors were misaligned by over 1/2" Sent the delivery people out to fix. The could not fix. Sent a tech out with an attitude. Mud and water all over our foyer wood floor and kitchen tile. His fix was to place a large board behind the fridge and the back wall. He was snippy with my wife all the time and would not even look at the fridge, like the adjusting wheels. He stated "Let me tell you how this is going to go" to us, which at that point I told him to get out of our house. I proved to him the floor was completely level, yet he didn't want to even look at the level. Later we found that the fridge would not cool below 40 which is not cold enough. We tried everything, even setting the fridge to 0 and 33 which is the minimum it go. Still 40+ drgrees in the fridge. Later received a phone call from Mike Kelly, Mgr being very rude stating he would not replace nor repair the defective fridge. He taunted me by saying I should get a lawyer. In looking at their reviews, this is a standard line for him when dealing with customers. Their Yelp review is 1.8. Many complaints on the BB website and at the Ohio State Attroney Generals website. Before buying here, read the Yelp reviews from hundreds. Do not buy their extended 5-year warranty. They claim you will get all f the money back if no service calls. This is false and they lie. Most of these reviews here are from family and friends. They are not actual customers. You have been warned of their deceptive practices.
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WARNING! Terrible experience and they will not stand behind their warranty service. They delivered a new fridge and the doors were misaligned by over 1/2" Sent the delivery people out to fix. The could not fix. Sent a tech out with an attitude. Mud and water all over our foyer wood floor and kitchen tile. His fix was to place a large board behind the fridge and the back wall. He was snippy with my wife all the time and would not even look at the fridge, like the adjusting wheels. He stated "Let me tell you how this is going to go" to us, which at that point I told him to get out of our house. I proved to him the floor was completely level, yet he didn't want to even look at the level. Later we found that the fridge would not cool below 40 which is not cold enough. We tried everything, even setting the fridge to 0 and 33 which is the minimum it go. Still 40+ drgrees in the fridge. Later received a phone call from Mike Kelly, Mgr being very rude stating he would not replace nor repair the defective fridge. He taunted me by saying I should get a lawyer. In looking at their reviews, this is a standard line for him when dealing with customers. Their Yelp review is 1.8. Many complaints on the BB website and at the Ohio State Attroney Generals website. Before buying here, read the Yelp reviews from hundreds. Do not buy their extended 5-year warranty. They claim you will get all f the money back if no service calls. This is false and they lie. Most of these reviews here are from family and friends. They are not actual customers. You have been warned of their deceptive practices.
