In April of 2025, we purchased a Frigidaire Gallery Refrigerator , model GRSS2652AF at the recommendation of the sales and service department at Home Appliance to replace a 15 year old Frigidaire Gallery. Unfortunately, a month later the ice maker stopped working. Home Appliance was prompt in thawing it out and repairing it temporarily. Over the next year, Home Appliance came out 8 times to thaw it out and repair per Frigidaire's recommendations. This design may be flawed.
Home Appliance's technician, Jason, was wonderful to work with and very knowledgeable. He spent a considerable amount of time researching the repairs and finally dealing with Frigidaire's Customer Care Unit to get us a replacement after the warranty had expired. We are so very thankful for Home Appliance's amazing Service Department. Our new Refrigerator was just delivered today. Hopefully, we will have ice soon. Thank you Home Appliance. This is the reason we buy all of our appliances from you and will continue to refer everyone we know to you. Well Done!
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In April of 2025, we purchased a Frigidaire Gallery Refrigerator , model GRSS2652AF at the recommendation of the sales and service department at Home Appliance to replace a 15 year old Frigidaire Gallery. Unfortunately, a month later the ice maker stopped working. Home Appliance was prompt in thawing it out and repairing it temporarily. Over the next year, Home Appliance came out 8 times to thaw it out and repair per Frigidaire's recommendations. This design may be flawed.
Home Appliance's technician, Jason, was wonderful to work with and very knowledgeable. He spent a considerable amount of time researching the repairs and finally dealing with Frigidaire's Customer Care Unit to get us a replacement after the warranty had expired. We are so very thankful for Home Appliance's amazing Service Department. Our new Refrigerator was just delivered today. Hopefully, we will have ice soon. Thank you Home Appliance. This is the reason we buy all of our appliances from you and will continue to refer everyone we know to you. Well Done!