Snow Bros. Appliance

I have ordered a Frigidaire gas range, Samsung large microwave that replaced same built in model in my kitchen and a new Frigidaire refrigerator without ice maker or water hookup since I have hard water. I ordered all appliances online after much self-research and measuring my old appliances. Both the online ordering and delivery/installation were top notch. Every time, the gentleman knew exactly what they were doing. My microwave person even did some redrilling so the new microwave would fit into the built in space. The refrigerator guys took the doors off of my old huge standard depth Frigidaire gallery frig to get it out through kitchen/garage doorway, with my suggestion that the customer service rep had said that they would take the doors off…:) I gave them a good tip. Snow Brothers beat all prices everywhere except for Costco, but Costco reviews were concerning…sorry @ all the reviews where they left frig’s in garages…make them take the doors off! Finally, my only suggestion for improvement is to have the scheduling people reach out by phone, not email, within 24 hours of an online purchase…I had to call myself to schedule the delivery and install of the frig and it was weeks before I received an email to schedule the range/microwave. When people spend a lot of money on your products, faster customer service follow-up is expected.

Great store. Nice salesman, knowledgeable. Delivery experience was awful. Surly installer who threatened to “cancel the delivery” as we disagreed on the installation procedure. Such an unpleasant experience that I doubt I would shop there again. Delivery was two weeks ago. Thought I might have heard from the store by now as to my satisfaction. As I have not... here is my review.

I had a very disappointing experience with Snow Brothers. The sales clerk never introduced himself, appeared unprofessional with dirty black fingernails, and his attitude matched his appearance. There was little interest in helping me as a customer, despite the fact that I’ve spent well over $10,000 with Snow Brothers 3 years, including purchasing a GE Café Series refrigerator. Unfortunately, that refrigerator has been a complete disappointment. It has failed three times in just three years and has already cost me over $2,000 in repairs. When I brought up my concerns, there was no acknowledgment that this situation is unacceptable or any effort to make things right. The only solution offered was to place an order for yet another refrigerator. After spending this much money and dealing with repeated failures, I expected far better customer service and support. Instead, I felt completely dismissed. This experience has made it very clear where I will not be purchasing my next appliances. Very disappointed.

We bought a GE top loading machine Model #: GTW485ASWWB last week and it was delivered today (Saturday 5/30/26). I haven't used the machine yet, so will write a review of that after I use it a few times. I hope to be very happy with it. Today's review is about the Delivery and Install of our new washing machine. We couldn't be happier with Andre and Germaine. They were knowledgeable, very considerate and very kind. They were GREAT! Thank you Andre & Germaine!!!

We purchased a Speed Queen washer and dryer on 9/25/25 and it was delivered on 9/29. The morning following, there was a puddle of water in our laundry room. A rep, Cliff, from SnowBrothers came out on 10/1 to fix a loose hose and did a great job. Since 10/4, however, the washer will not drain. We have had a drum full of water (with clothes molding inside) since 10/4 (6 days). The outsourced repair team canceled their service call due to illness and we have been placed on a cancellation list. The EARLIEST we will get serviced is Monday, 10/13 UNLESS someone else cancels their service call! This is insane. And Corey and Amy from SnowBrothers indicated the company won’t replace the machine until we’ve had 2 service calls. And we haven’t even had ONE! Now, I’m headed to a laundromat after spending $1300 on a washer! Unbelievable. The customer service at SnowBrothers is a notch below a big box store. Think twice before making the leap. We’ve purchased an oven and dishwasher from SnowBrothers and this negative experience has truly made us reconsider our loyalty. It’s a lot of money to spend without the customer service SnowBrothers is supposed to be known for providing its customers.