ER Appliances

BUYERS BEWARE!! Experienced Bait and Switch! I went in with the model number of the refrigerator I was interested in purchasing. The owners wife wrote it down from the picture and confirmed they had the exact model available. I confirmed the features before paying. When delivered it was a different model all together. The Owner, Roland refused to make good on the sale by delivering the correct refrigerator or to discount the inferior by size and features. The Owners only solution was to provide a refund and have the delivery driver’s come back to pick up the wrong appliance. My refrigerator they removed was fully functioning and when returned back it was broke up and inoperable from being thrown on the truck. The refrigerator side door would not close, parts were missing from the front and inside and the waterline was cut. The Owner offered no concession to make this right leaving me worse than I was before they came into my home. The Owner had nothing but excuses to how this happened. No apology, no offer to make it right. BUYER BEWARE!! This unprofessional establishment needs to go out of business if they cannot do better!!! This was a bait and switch scenario. They sold me one model and manufacture number and the delivery driver’s quickly tried to leave before I noticed!! Despicable behavior!! A refund was owed not a favorable act!! You sold me one item and brought another. I did not want the wrong refrigerator nor should I have to settle when I’m paying my hard earned money. Your contracted delivery people returned my fully operational refrigerator damaged, missing parts, waterline cut!! What’s the remedy for that? The issue is by no means resolved. After having an Appliance repairman fix my refrigerator and purchase replacement parts I’m contacting Euclid Courts to file a civil complaint and reporting this behavior to the BBB. UPDATE: I won my civil case and ER Appliance was found responsible for repayment of damages, yet the Owners still won’t do what’s right to follow the courts ruling. I’m persistent and will continue to pursue with the courts for garnishment and payment. The longer they wait with interest, the more I am owed. Such a deplorable business with less than competent staff and owners!!

I just want to begin by saying that the owner Roland is the person you want to go to and buy appliances from. From the moment i met him i knew i was in great hands with purchasing my appliances. Beyond nice and most helpful. I give this business 10/10. I just found out my washer is broken so I’ll be seeing you soon Roland !support local business, support this business you will be happy you did !

ER Appliance truly made a meaningful difference for my family by providing a refrigerator at a time when we genuinely needed it. Having a reliable appliance in the home is something many people take for granted, but for us, it was essential to maintaining stability—especially with children in the household. Their willingness to step in and help without hesitation showed not only professionalism but also compassion. It was clear from the start that they value the well-being of the families they serve. What stood out most about ER Appliance was their genuine care for their customers. They did not treat this as just another transaction; instead, they took the time to understand our situation and respond with kindness and urgency. It is rare to encounter a business that prioritizes people—especially children—in such a thoughtful way. Their actions demonstrated that they are deeply invested in the communities they serve and are committed to making a positive impact beyond simply selling appliances. The delivery process was exceptionally smooth and well-organized. From scheduling to arrival, everything was handled with efficiency and professionalism. The delivery team was punctual, respectful, and careful while bringing the refrigerator into our home. They ensured that everything was properly set up and functioning before leaving, which gave us peace of mind. Their attention to detail and respect for our space made the entire experience stress-free. Overall, the process of receiving the refrigerator was seamless from beginning to end. Communication was clear, expectations were met, and the level of service exceeded what we anticipated. ER Appliance not only provided a necessary appliance but also delivered a sense of relief and support during a challenging time. Their dedication to customer care and their thoughtful approach truly set them apart, and I would highly recommend them to anyone in need of reliable service and genuine compassion.

ER appliances were great!!!! From the moment I walked in Everyone was pleasant and helpful. My delivery was professional. There was an issue with my dryer, I reached out the next morning and they had delivered me a brand new one within our conversation also assuring me that this one had no issues. I completely enjoyed their business and will be back and also giving referrals! 10/10