Edward's Appliance

I’d give a negative star review if I could. I went in late evening one day and purchased a washer. Less than 24 hours later I asked for a refund. I was told that they were keeping $20 for using my credit card, mind you by NYS law, this needs to be posted in the window and in the store. The way I was being yelled at and talked to by Rob was totally disrespectful and very u professional. Not only did they keep my $20, they treated me horribly and I would not recommend anyone supporting this establishment. You know they’re unprofessional when they won’t even provide the name of the owner of the business. Would not recommend doing business here

Purchased a very expensive GE washing machine after the salesman tild me LG was a terrible product and I would have trouble getting repairs. Also said Edwards supports its customers fully unlike a purchase from a big box store. So went with the GE. The motherboard on the machine went within two years Edwards was completely unsupportive - waited 5 weeks for the repair which was a $700 motherboard replacement and it broke again within a month. Edward’s attitude was it’s your problem you bought it two years ago.Go talk to GE. I try to support local businesses, but I was too trusting, and they have proven to be no different than a big box store- hard sales pitch and no assistance after the sale. Extremely disappointing. I would not recommend them. Save the money and buy from a big box store because frankly, if you have a problem you’re going to be in the same position either way.

Edward's is AMAZING! I purchased a washer and dryer! Had them delivered and remove my old set! Mike and his brother i beleive? We're very professional! I live in an older style home and was worried about my doorways!! These guys are amazing!!! I DEFINITELY will be coming back for all my appliance needs!!! Thank you so much guy's!!!!!