Mr Appliance

Save yourself a headache and call someone else! The appointment booking online was simple but the repair person had to order replacement parts. He said he would make urgent as I was getting ready the next week to go out of town. 7 business days later I call repeatedly to get someone for an update. Good luck they never and I mean never answer the phone. Finally I am able to speak with someone and the part was still not in but I scheduled a day and time and arranged with a neighbor to be available and went to the laundromat. Technician was a no show finally find out a part was delivered broken and he had to go to J-ville for the part. This was after repeatedly trying to get them on the phone. Neighbor spent entire day at my house waiting for them another part needing to be ordered. Another week goes by and no updates. I return home call first thing in the morning and get on the schedule and then an emergency happens while on the route to my house. I do not fault emergencies can happens BUT this company is completely unwilling to send a different technician in his place. I have to wait until the original technician has another opening now 3 weeks have gone by no wash machine and apparently the owner is the only one that can approve changing the technician and they didn’t call me back with any update. So now I have to try again in the morning to get someone to answer the phone. If I hand not already had to pay I would just call someone else. I don’t understand other positive reviews bc this is the worst.

No one answers the phone. Put on automatic hold & then dropped. Mail box is full. There is no way to reschedule appointments on their website. Drove to their location & could not find them. Thank you for your response. I called the number that you provided below. I still cannot speak to a person. It's funny that this is the same number that I repeatedly tried about 10 times last week to no avail. One small improvement is that the mailbox is no longer full. But at this point I will no longer use Mr. Appliance, which is unfortunate because your technicians are nice and do good work. This is management problem.

They are an approved Miele technician company, but in the process of replacing the belt on my dryer in my rental unit they broke numerous parts of the dryer and didn’t tell me. They appear to have ripped it open and broken the attachment points of the lid and part of the front cover rather than removing them per manufacturers instructions to avoid breaking the attachment points. The lid no longer is fully connected and secured and is loose, and the front piece has no attachment points anymore as they were broken off and it doesn’t stay in place. I’m afraid to find out what else they broke on this dryer inside given the way they clearly manhandled it and ripped it apart. I tried to call and didn’t get a hold of anyone so I contacted them multiple times via their website upon discovering this when I returned to the rental property and was told it was escalated and someone would contact me the next day (twice). I have yet to hear back from them a week later. They charged me $500+ dollars for the belt replacement, and in the process severely damaged my $1700 dryer and significantly reduced the lifespan of the machine rather than properly servicing it. I hope they contact me and resolve this appropriately, this is extremely disappointing and upsetting.