Mr Appliance

After calling multiple companies where the phone was answered by a robot, I called Mr. Appliance and got to speak with a human being right away 😁 He was very understanding on the phone and worked hard to get me a technician as soon as possible for my finicky refrigerator. Sherman came out to the house and had us fixed up in about 30 minutes. He was very personable, respectful, and friendly... not to mention very knowledgeable about my particular refrigerator. He also found that our issue was covered under the manufacturer warranty and took care of submitting that for us. I won't call anyone else for appliance service from now on. Great job guys!

Save yourself a headache and call someone else! The appointment booking online was simple but the repair person had to order replacement parts. He said he would make urgent as I was getting ready the next week to go out of town. 7 business days later I call repeatedly to get someone for an update. Good luck they never and I mean never answer the phone. Finally I am able to speak with someone and the part was still not in but I scheduled a day and time and arranged with a neighbor to be available and went to the laundromat. Technician was a no show finally find out a part was delivered broken and he had to go to J-ville for the part. This was after repeatedly trying to get them on the phone. Neighbor spent entire day at my house waiting for them another part needing to be ordered. Another week goes by and no updates. I return home call first thing in the morning and get on the schedule and then an emergency happens while on the route to my house. I do not fault emergencies can happens BUT this company is completely unwilling to send a different technician in his place. I have to wait until the original technician has another opening now 3 weeks have gone by no wash machine and apparently the owner is the only one that can approve changing the technician and they didn’t call me back with any update. So now I have to try again in the morning to get someone to answer the phone. If I hand not already had to pay I would just call someone else. I don’t understand other positive reviews bc this is the worst.

I just had an awesome gentleman named Nigel complete his warranty repair of my gas oven. My goodness. Nigel was so professional so polite. He left the working area cleaner than he found it. I am now going to call Mr. appliance the next time I need help with my appliances. I can and do all the repairs on my appliances myself. But if all your employees are like Nigel? I am going to spend my time doing other things and letting him take care of this!