Matt Brand
Purchased a sleeper sectional on which the bed broke within a month. Repair agent came out and said it could not be repaired, only reinforced to prevent further damage. Approximately one month later, the bed broke again. Again, a repair agent came out and stated it could not be repaired, and he would submit documentation stating it would need to be replaced.
The store gave me the run around for a few weeks until they finally spoke to their district manager. Store called me and told me that they could replace the broken piece but that it would most likely break again and they would not keep replacing the same part. Store wanted to cancel my service contrat instead.
I am extremely dissapointed and annoyed that my brand new couch is now broken without any way to fix it. Store has canceled my service contract and has refused to engage further. At this point I would like a partial refund and we will keep the couch. There is no excuse for a brand new couch to break and then replacement be refused.
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Purchased a sleeper sectional on which the bed broke within a month. Repair agent came out and said it could not be repaired, only reinforced to prevent further damage. Approximately one month later, the bed broke again. Again, a repair agent came out and stated it could not be repaired, and he would submit documentation stating it would need to be replaced. The store gave me the run around for a few weeks until they finally spoke to their district manager. Store called me and told me that they could replace the broken piece but that it would most likely break again and they would not keep replacing the same part. Store wanted to cancel my service contrat instead. I am extremely dissapointed and annoyed that my brand new couch is now broken without any way to fix it. Store has canceled my service contract and has refused to engage further. At this point I would like a partial refund and we will keep the couch. There is no excuse for a brand new couch to break and then replacement be refused.
