Beach Camera

I called the shop looking for a camera that I know is highly sought after. The salesman said that they surprisingly had one in stock and said I could purchase it via phone. He then told me that he was going to charge me DOUBLE the retail value. I understand that this is a highly sought after camera, but to mark it up to double is insane. I’ve been in touch with several other camera stores that have been so kind and have put me on waitlists for the opportunity to purchase this camera at retail value. When I politely said never mind but thank you, he got extremely rude, LAUGHED at me, and said “good luck finding it anywhere else”. I understand they are a business trying to take advantage of a high demand item and that’s their choice but you don’t have to be rude to potential customers. It was completely unprofessional and unnecessary.

I had an issue with my order as the unit arrived defective and was not functioning properly. However, I must say that the customer service I received from Mariz was outstanding. She was professional, understanding, and handled the situation promptly and efficiently. Without any hassle, she arranged a full refund and made the entire process smooth and stress-free, which I truly appreciated—especially given the challenges with international shipping. Thank you, Mariz, for your excellent support and for resolving this so quickly. It really reflects well on your team and your commitment to customer satisfaction.

This was my first time dealing with Beach Camera. I ordered a TV through Best Buy's marketplace which was fulfilled by Beach Camera. I had some problems with the TV. When I reached out to Beach Camera, Reynold J., Manufacturer Specialist, responded. He helped me communicate with the manufacturer, gave very helpful instructions, and was able to help me receive a refund. Such Customer Service is unusual today. I really appreciated the helpful communication and the quick refund. I will buy from them again and recommend them to all my family and friends. Thank goodness there are still people like Reynold out there to give help when needed. Thank You Reynold J. and Beach Camera.

I accidently returned the wrong item to them, but promptly sent a return label to have the item sent back to me. I made phone call after phone call for weeks trying to get them to ship back the item to me. (Customer Service kept reaching out to shipping department). They finally shipped my item back to me ONE MONTH LATER. Now I cannot return the item to the other vendor and will have to sell it at a loss. Customer Service never followed up with me in over a months time. If you have an issue with them, I would not be surprised if you received the same "could care less about the customer" that I received.