I am extremely disappointed with the delivery service I received on the morning of 3/18/26. Both my washer and dryer were scratched in multiple places during delivery, and my basement stairs sustained a significant wood chip. When I was documenting the damage, the delivery person made a dismissive comment about the front door being easier to use. I clarified that he never asked to use the front door, but he insisted otherwise, which was untrue. Most of the damage occurred while maneuvering the appliances down the basement stairs.
Additionally, during installation, the washer hose snapped and caused water to spray everywhere. The delivery person simply taped the hose instead of properly fixing it. At the end of the delivery, he asked me to sign on his phone, but I refused due to my dissatisfaction. Later, I received an email with a forged signature and a statement refusing responsibility for any damage claims made after signing, which I never agreed to.
I contacted the store and was only offered a $200 refund or a replacement, with no extension of the warranty despite my concerns about the damage. I also expressed my discomfort with having their delivery team return, so I accepted the refund to avoid further damage. They provided a contact number for the house damage claim, but I remain unsatisfied with this resolution.
To make matters worse, the delivery person called me on his personal phone after I filed my claim, asking why I reported the incident to the store. I explained all of the damage and how he forged my signature and all he said was, “Yeah..”. Now I’m being harassed on top everything. This is outrageous!
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I am extremely disappointed with the delivery service I received on the morning of 3/18/26. Both my washer and dryer were scratched in multiple places during delivery, and my basement stairs sustained a significant wood chip. When I was documenting the damage, the delivery person made a dismissive comment about the front door being easier to use. I clarified that he never asked to use the front door, but he insisted otherwise, which was untrue. Most of the damage occurred while maneuvering the appliances down the basement stairs.
Additionally, during installation, the washer hose snapped and caused water to spray everywhere. The delivery person simply taped the hose instead of properly fixing it. At the end of the delivery, he asked me to sign on his phone, but I refused due to my dissatisfaction. Later, I received an email with a forged signature and a statement refusing responsibility for any damage claims made after signing, which I never agreed to.
I contacted the store and was only offered a $200 refund or a replacement, with no extension of the warranty despite my concerns about the damage. I also expressed my discomfort with having their delivery team return, so I accepted the refund to avoid further damage. They provided a contact number for the house damage claim, but I remain unsatisfied with this resolution.
To make matters worse, the delivery person called me on his personal phone after I filed my claim, asking why I reported the incident to the store. I explained all of the damage and how he forged my signature and all he said was, “Yeah..”. Now I’m being harassed on top everything. This is outrageous!
