Berger Appliance· 441 Commerce St

Recently I decided to buy a new GE laundry center for my condo. I knew the small size of the laundry closet could make the installation tricky, and I chose Berger because I heard they did a good job in other units in the building. I bought the unit from Rob A, who was friendly and easy to work with. Berger sent Toby and Anthony to deliver and install the unit, and together they did a great job. They showed a lot of skill in moving such a large and heavy appliance through the narrow halls of the condo to the laundry closet, and they were very careful not to damage the floors, walls, mirrors, and wall lamps. It turned out that connecting the hoses was not straightforward because of the location of the washer hookups, but Toby and Anthony figured out and implemented a solution quickly. I would definitely recommend Berger for appliance installation to others.

Berger Appliance is consistently excellent. They’re reliable, responsive, and always willing to go the extra mile to make sure things are done right. Every interaction I’ve had with them has been smooth and professional. It’s hard to find service like this anymore, and I genuinely appreciate the way they operate. Highly recommend.

Highly recommnded - don't go anywhere else for appliances! I love Berger Appliance! i apologize for the delay in leaving a review. My washer died and i have a full size washer dryer in a closet in a local condo complex. Jim K. was great! he got me exactly what i wanted and the washer only - the delivery crew was fantastic! they got it out of the closet, removed the dryer - took away the broken washer and replaced it and put everything back together! One of the guys even asked for cleaner and cleaned out the floor of the closet for me!!!! These guys are unbelievable competent, efficient and polite! I highy recommend them! And they are local! they really care about doing a good job!

Extremely Disappointed – A Long List of Installation Failures and Headaches In 2016, we purchased an entire kitchen’s worth of appliances from Berger: GE Profile dishwasher, slide-in range and oven, microwave, French-door refrigerator with water and ice, and an Electrolux washer-dryer set with pedestal storage. While we chose Berger based on its longstanding reputation, what we received was an experience riddled with careless installation, missing components, costly repairs, and ongoing inconvenience. Dishwasher Issues: • The installation was rushed and incomplete. The technicians failed to install the leak tray and sensor that came with the GE dishwasher—crucial parts that prevent water damage. They either threw it out with the box or ignored it completely. • The dishwasher wasn’t grounded, a basic electrical safety step. As a result, the motherboard burned out a few years later, costing us over $600 in parts and labor, plus another $150 to bring in an electrician to ground it. • A leak from a poorly connected water line caused damage to the downstairs neighbor’s ceiling, which we had to cover out-of-pocket. • We’re now having to pay for and install the leak tray ourselves—again, a part that should have come with the dishwasher and been properly installed by Berger’s team. Range/Oven: • The slide-in range was not leveled correctly. It sits unevenly, causing food to cook and burn unevenly on one side. Something so basic should never have been overlooked. Refrigerator: • The French-door fridge doors don’t align or close properly, leading to spoiled food. Yet another technician has to be called to address it. Washer/Dryer: • The units were installed unevenly, causing vibrations, loud shaking, and items falling. One pedestal drawer doesn’t close at all—turns out the magnet was never installed. • Plumbing hookups weren’t connected properly and required another plumber to fix. Overall, it’s not just about the cost of fixing these problems—it’s the stress, wasted time, and lack of accountability that makes this experience unacceptable. We trusted Berger to deliver professionalism and care. Instead, we’ve spent years dealing with the aftermath of sloppy work. I genuinely hope this helps future customers make a more informed decision. Appliances are supposed to make life easier—not create years of stress and repair bills.

I am in the middle of a terrible experience with this store. I went in to buy a washer/dryer 3 weeks ago and chose a set on showroom floor that was not in stock. Salesman showed me photos of a set which was “the same just larger capacity,” which I then purchased. Upon delivery I found out it was 2” higher and $60 more for each machine- two important facts the salesman neglected to mention. I complained and they agreed to swap machines to original ones I chose once they came in to their warehouse. Then I was told only washer available, dryer unspecified wait time. A week later, the washer was delivered WITH the dryer (which apparently was another customer’s order). Two days later, I went to pull a sheet out of the washer and the center agitator pole piece came up with it. In 50 years of owning appliances, I’ve never seen anything like that. You could hear a loose screw shaking around somehow in the cylinder. I called store to complain and they offered to call GE service -which was unacceptable to me on a brand-new machine. Now they are saying they are willing to swap it once another machine comes into their warehouse in a few weeks, but they will not take back the dryer. This is an unreasonable, unacceptable solution, since I need a W/D set. Lacking their cooperation, I am now disputing the charge with my credit card company. First they deliver a set whose specs I was unaware of. Second they deliver a machine meant for another customer. Third, that machine is defective. Three strikes, you’re out. UPDATE: Owner has just agreed to take back machines and give full credit. While I commend him on his courtesy, I can’t honestly recommend this store now, since the overall experience was not good..