I recently purchased an Accucold refrigerator for our medications. I had a bit of a rocky experience with the unit but I feel it's important to highlight just how excellent their customer service has been throughout the entire process.
The first refrigerator I received unfortunately was not working correctly. As soon as I reached out, their team responded quickly, arranged a return, and sent out a replacement almost immediately. The second unit arrived with some damage, which was disappointing, but again, their customer service team handled it professionally and with genuine care.
They were very apologetic and promptly sent a third replacement. The third refrigerator also arrived with some cosmetic damage: however, it is fully functional and the blemishes are located toward the back, so they aren't noticeable. At that point, we decided to keep it.
While it was frustrating to go through multiple units, I truly appreciate how responsive, ,kind, and efficient the customer service team was. They graciously offered a compensation, they consistently made the process as easy as possible and clearly stood behind their product. The damages seemed to occur during shipping, which is outside of their control.
Because of their outstanding customer support, I would still recommend this company. They made a difficult situation much easier to deal with, and that goes a long way! Again, this happened during shipping and it is outside of their control! I felt completely taken care of. Highly Recommend!!
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I recently purchased an Accucold refrigerator for our medications. I had a bit of a rocky experience with the unit but I feel it's important to highlight just how excellent their customer service has been throughout the entire process.
The first refrigerator I received unfortunately was not working correctly. As soon as I reached out, their team responded quickly, arranged a return, and sent out a replacement almost immediately. The second unit arrived with some damage, which was disappointing, but again, their customer service team handled it professionally and with genuine care.
They were very apologetic and promptly sent a third replacement. The third refrigerator also arrived with some cosmetic damage: however, it is fully functional and the blemishes are located toward the back, so they aren't noticeable. At that point, we decided to keep it.
While it was frustrating to go through multiple units, I truly appreciate how responsive, ,kind, and efficient the customer service team was. They graciously offered a compensation, they consistently made the process as easy as possible and clearly stood behind their product. The damages seemed to occur during shipping, which is outside of their control.
Because of their outstanding customer support, I would still recommend this company. They made a difficult situation much easier to deal with, and that goes a long way! Again, this happened during shipping and it is outside of their control! I felt completely taken care of. Highly Recommend!!
