Lopez Expert Appliance Center

Lopez sent a guy to look at our refrigerator last Thursday, said he knew what was wrong and came back the next day to install a part and we paid him. It seemed to be working well on Friday afternoon but by the following Monday the same problem came back; freezer cold but the refrigerator was at 70°. I called him and he said a tech would be by on Tuesday to take a look at it. Employee never showed up and Lopez isn't answering my call of texts. I wish I had looked into his reviews here and on Google, almost all are negative and the majority experienced similar experiences. Lopez Expert Appliance Repair are most definitely scammers!!!!

My parents bought a washer from this place and it messed up with in just a few days. My dad took it back and they told him that it wasnt fixable. They told my dad he can get a full refund and when my mom went to pick it up they didn’t show up to give it to her and later my dad went to go and get the refund he only go half the refund and they told him he would get the rest the same day and when my mom went to pick up the rest of the refund the guy didn’t show up. My parents now lost $100 plus a washer machine that they had originally bought from them. So, unprofessional and no communication.

We are incredibly disappointed with our experience with this company. Based on our own situation and the reviews of many other customers, this seems to be a recurring pattern of poor service. There has been no courtesy in returning phone calls, emails, or texts. Appointments were repeatedly rescheduled, and we were told parts had arrived only to later learn they had not. The vendor consistently responded to the home warranty provider but ignored direct communication with us as the customer. Given this experience, I will contact our home warranty provider to recommend removing this company from their vendor list. Professionalism, reliability, and basic communication are not optional in this line of work, and unfortunately, this company has failed in all three.

On January 13, 2025 , I found unconscience in my home and was immediately hospitalized. My family came to help clean my home and did laundry for me. However, they took note that the washer spin cycle did not work properly. So they called López Expert Appliance Center.after two weeks of waiting for parts and setting a time to have him come and repair the machine, I had returned home. He came into the home, and instead of watching him do the work, I let him do it without my supervision. 20 minutes passed, and he was done and told me to wash something heavy in order to set the rod that kept it balance in place. I did, and immediately, the machine did not work and went right back to the same problem. I called him back, and he never answered or responded. I called another company, and they stated my machine was never opened to where it could be fixed. They stated he took my money is all that happened. The man, the owner, took my money and did not work on the machine. I am disabled, went through a very serious medical issue, and yet this man decided to scam me out of my money. Beware people, The very sad part is they ghost you after you pay them. He called everyday tobget the money for the repair and it was paid by my daughter. When I tried calling him back, stating the machine, never worked, i was blocked from making calls to him. They are thieves.

Under NO circumstance buy anything from them. Sold me a broken washer came to fix it. Broke again next day. He told me he’ll fix it again and if it breaks he’ll refund me. He completely stopped replying and I went in person 6 times until he was there. He then said he doesn’t do refunds and h admitted to ignoring my calls. Mind you, they literally give you a “warranty”. His nephew is a great guy and apologized to me the whole time. His uncle is a genuine terrible businessman and has no morals