Purchasing appliances here was the worst experience we’ve ever had. We purchased a Cafe refrigerator, stove, microwave, and dishwasher and a LG washer and dryer in November, 2022. Brian told us everything could be delivered December 7, 2022 with the exception of the stove which was on back order. We agreed, all was fine.
Delivery day came and it was horrific. The appliances were scratched. The refrigerator was scratched inside/outside, has crumbs inside. The washer was badly damaged. The dryer was incorrectly connected, missing the black required connector listed in the appliance manual. Our electrician discovered this when he had to pull out the units because the washer wouldn’t work.
We called Brian on the day of delivery to express the damages. He said the house had a spiral staircase and that was why things were scratched. That’s untrue. He said file a warranty claim on the damages because the store isn’t responsible. He sent another company to verify damages to file the warranty claim. The man asked me if we bought the refrigerator used? I said no, we bought and paid for new appliances from Better Housekeeping in Red Bank. I asked him why they sent another company for this? He couldn’t answer, agreed that it was not ordinary practice.
It’s January. Nothing has been done to correct situation. We are left with a seemingly used refrigerator, scratch and dent at best sold for new, a beat up washer, incorrectly installed dryer (fire hazard), and not even as much as a follow up call to try to make it right from the Better Housekeeping store (Brian).
Sharing just a few images. There’s so many more, unfortunately.
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Purchasing appliances here was the worst experience we’ve ever had. We purchased a Cafe refrigerator, stove, microwave, and dishwasher and a LG washer and dryer in November, 2022. Brian told us everything could be delivered December 7, 2022 with the exception of the stove which was on back order. We agreed, all was fine.
Delivery day came and it was horrific. The appliances were scratched. The refrigerator was scratched inside/outside, has crumbs inside. The washer was badly damaged. The dryer was incorrectly connected, missing the black required connector listed in the appliance manual. Our electrician discovered this when he had to pull out the units because the washer wouldn’t work.
We called Brian on the day of delivery to express the damages. He said the house had a spiral staircase and that was why things were scratched. That’s untrue. He said file a warranty claim on the damages because the store isn’t responsible. He sent another company to verify damages to file the warranty claim. The man asked me if we bought the refrigerator used? I said no, we bought and paid for new appliances from Better Housekeeping in Red Bank. I asked him why they sent another company for this? He couldn’t answer, agreed that it was not ordinary practice.
It’s January. Nothing has been done to correct situation. We are left with a seemingly used refrigerator, scratch and dent at best sold for new, a beat up washer, incorrectly installed dryer (fire hazard), and not even as much as a follow up call to try to make it right from the Better Housekeeping store (Brian).
Sharing just a few images. There’s so many more, unfortunately.
