Brown Brothers Appliance Inc

Bought a complete set of appliances stove ,bar fridge ,fridge,dishwasher,washer dyers ....price was not the best could have done better elsewhere ...however we thought we would support local business. Their communications and scheduling after the purchase was not forth coming had to call them...but they did deliver. Thats where the trouble began ...delivery staff were rude and refused to bring up the Stove stating it would NOT fit and we needed to redo our Kitchen cabinets...also blocked other people to use elevator. Finally Building owner of condo had them leave Stove in basement garage ....he paid other delivery staff from Lazyboy to bring it up. It took them 10 min to bring up and put in place. The amount of stress it put on my wife while trying to move us in was unexceptable. I did call Jennifer the owner and explained the situation...she did pay for the cost of the other movers... however no apologies nor did she reach out to my wife in any way to explain or offer any apologies. I would use Costco or any big box store before using Browns ....Costco better scheduling and best warranty

What a wonderful company to deal with! Excellent customer service, guidance to quality product options that met our needs and preferred budget, supportive facilitation of changes required, no problem to adjust delivery due to construction delays, regular availability for questions, detailed communication regarding specs, warranty, ample notification on day of delivery, right through to careful capable delivery by Brown's team today. Can't wait to use the new appliances but I didn't want to wait to write a review and advise of the excellent experience we've had with Brown's so far. Thank you very much to Ariel who's professional, steady support has been the perfect "face" of the company to me even though I've never actually met her, as we've only communicated via email and phone! Thank you thank you.

SOLD US A FRIDGE WITH A MANUFACTURING DEFECT The Whirlpool fridge delivered to us had different Stainless Steel finishes on the freezer door and fridge door. It appears that this was a manufacturing/assembly error. We wanted the fridge to be replaced - if there was 1 manufacturing/assembly error, then there are probably others. Ariel and Jennifer did not respond to our calls and emails. As others have noted - customer service is non-existent if you have issues after the sale. Our fridge broke down just before Christmas and we rushed to replace it. If we had taken the time to check Browns' reviews we would not have purchased from them.

Jen and her team are the best in the business! Owning a spa, laundry is a key part of our behind the scene operations. Our older second hand stack ables bit the dust and I needed new ones replaces asap. I called Browns right away and Jen helped me with what would be the best set for our commercial space. With in 24 hours they had my new washer and drier delivered and the old machines taken away. The delivery staff were a delight to work with. Highly recommend Browns as a family owned business and the best service around.