Stereo West Home Theater Store

This is the second car I've had them tint the front passenger and driver's windows. They've done a great job both times. Ryan was super nice on the phone when helping me to schedule the appointment. I hate that the store in West Omaha closed because that location is much more convenient but regardless, I would go see them again and will refer them to friends and family.

5-star experience all around! Stereo West removed and replaced the window tint on my vehicle today and it turned out FANTASTIC. Even if you’re looking into a different service, please read this entire review as a large part of what I’m about to say has to do with how they operate as a business. In Googling local window tint companies, several came up. I ultimately chose Stereo West for 4 reasons. The first three reasons are why I initially called them to begin with. Reason #1 - They’ve been in business for years. Reason #2 - I know several people who’ve used them for various services throughout the years and ALL have had good experiences. Reason #3 - They were literally the only company that came up in my initial search that listed their prices for window tinting on their actual website. Everyone else made you request a quote. Generally speaking, “request a quote” usually means you’re about to embark on a heavy sales pitch. I had neither the time nor desire to travel down that road. Stereo West lists their prices for various options, along with an option comparison, right on their website. Their transparency was appreciated. The 4th reason is why I ultimately chose Stereo West. It’s not only the most important reason, but perhaps also the simplest: customer service. In a world where customer service seems to be severely lacking, they went above and beyond. Ryan was the first employee I encountered via phone. I had reviewed the options listed on the website, but still had additional questions as I wasn’t entirely sure what I wanted or needed. Ryan was so incredibly patient with me as I asked questions that were probably basic, entry-level questions. He took a lot of time to walk me through the pros and cons of each option. Never once did I feel like I was in a heavy sales pitch. And because he explained the facts of each option in a low-pressure manner, I actually opted to spend more than I was originally going to because I understood that it made sense for what I was looking for. The finished product did not disappoint! Who knew fresh tint could make SUCH a difference in a car’s appearance. My car is a little older, so I debated whether or not it was worth it, but let me tell you…it is 100% worth the money. My car looks SO much better and I can already tell a difference in heat reduction (a big plus as someone with medical issues). Thank you to Stereo West, and to Ryan, for a job VERY well done and a GREAT experience on the customer service front! Much appreciated! 👏🏼

1. The side pieces that go on the radio fall off cuz u guys lost the clips inside of the unit (I can see them). U didn't bother to fix either side so they both fall off. 2. The driver side tint isn't as dark as the passenger side. U can see in driver side n not passenger. 3. U broke my window switch. U admitted fault the first time I called n told u it wouldn't roll up or down. The next time I called u called me a liar. 4. The rear windows have a red tint that u tried to blame on the factory windows. Land rover said that's not a thing and the guy at land rover that tints windows said he never had that issue & u prob used shitty tint. I asked u to tint rear to 0% to see if it would fix the redness. I assumed u would do the entire rear but U only tinted the 2 rear doors n left the rest and it looks horrible in the daylight it looks like I have 3 diff shades of tint. In the daylight the red tint is so obvious it makes my car look ghetto. 4. The rear door tint is cut too short on driver side so u can see daylight coming in on edge. 5. Passenger side rear has. Hair under the tint. 6. I paid a little over $1000 for a 15 inch sub with a tiny amp? I dnt understand why the amp is so small. These are all the things that are screwed up on my car land rover I brought them to work on. I'm honestly speechless. I use to love this shop and they had a really good reputation. But now there is no way in hell I'll ever go back. I paid a little over $2000 for this bullshit. I'm more than pissed off.

Check the Yelp reviews too! Do not use this place for your interlock! They know you have no choice but to deal with their terrible customer service so they don’t go out of their way to help with anything. They don’t care if you have to wait over an hour for your monthly service, they will go to lunch and make you wait. They don’t take appts and it’s come whenever but they don’t care how long you wait. They will never answer any questions you have about the device. They over charge you every visit but won’t tell you why. They are so rude! They treat you more like a criminal than the court system does. I scheduled an appt to get it removed 3 weeks in advance and they told me 3 times that it would take an hour. After an hour and 15 minutes, I looked out and they hadn’t even started on it yet. They said they were too busy to update me on the status when there were ZERO people in the store and 2 guys sitting up front doing NOTHING! Instead of apologizing, they threaten to not take it out. They hold it over you because they know you have no other choice but to wait and be treated like trash. You DO have another choice. Get a different one installed elsewhere. Trust me! There was another gal in the waiting room waiting to get hers installed and it took over 3 hours!!! Once I went out and asked about my vehicle after well over an hour, they finally started working on it and it took 20 minutes, so the 2 hours of me sitting there should have only taken 20 minutes. This place and their employees are so unprofessional and don’t care about reviews as you can see from their responses.