Major Appliance Company

No such thing as customer service here. And listening to the phone call that guy was on, he doesn't like his job. I literally just walked in there looking for appliances for my kitchen, washer and dryer. Walked thru almost the entire little inventory they had and wasn't greeted until I was walking back out the door. Don't judge a book by its cover. While you were sitting over there in the second cubicle, I'm walking around with a pocket of cash and credit cards ready to spend. But no worries I'll take my money and spend it on valuable customer service.

Our refrigerator died so we started shopping around. Almost went with one of the big box guys but liked the idea of shopping local at a place that has a service department. First off, I rate the sales and service as 5-star. They listened to what we wanted, answered our questions, didn't try to up-sell us, and gave us a competitive price. We also had them deliver and install, and haul away our old refrigerator. Turns out that the ice maker wasn't working in the new refrigerator, so I called the service department and they swapped out the ice maker. All good now, 5-star. So why 3-star? When the delivery guys were taking out the old unit they accidentally put a dent in our front door. They took some pictures and said the store would be in touch about fixing it. I sent an email to the sales guy, he said he'd talk to the delivery guys and get back to me. Crickets. Called a few times. Crickets. At some point the sales guy came out and took some pictures. I called a few more times. Still crickets. I was told that because my door had a metal covering on the outside he wasn't sure how to fix that, but he knew a guy and would get back to me. It's been over three months since the refrigerator was delivered, so I'm thinking I need to fix our door myself. Some sandpaper, some Bondo, and some paint. Doesn't seem that hard.

My father bought several appliances from this company over the years. Also had a dryer & a freezer repaired by them. Appliances have always been top notch & the service excellent. I bought a freezer from them 2 days ago. Sales staff was friendly & courteous. Freezer was delivered the next day. Delivery staff were friendly & courteous. Am very pleased with my purchase. If I need new appliances in the future, this is where I will get them. I see why my father did so much business with this company.