AC Carlson, Inc.

Finally getting around to writing a review for an encounter w/ Scott & the delivery crew who helped out last fall 2025…w/out typing all the details (regarding picking up & returning a dryer machine for planned scrapping to finding someone who wished to have it) I just wanted to go out of my way to show my appreciation & gratitude for their help and genuine acts of service. They didn’t have to do what they did to help others out but they did and Scott handled it w/ grace. We appreciated it!

Our family is blown away by the top-notch customer service from AC Carlson! Scott helped us pick out the perfect new washer and dryer set, throughly reviewing different brands, options, and price points. They are a third generation family company which is honorable and rare these days! We decided on a speed queen for quality, longevity, and awesome warranty. We came in nearly at the store’s closing on a Wednesday evening and had the new washer and dryer delivered, set up, and already in use by Friday 9am. Blown away with how easy and seamless of a process it was. Our son fell in love a French bull dog magnet on the model we purchased on their sales floor when we were looking at options. At delivery, Luke surprised our son with a handwritten note from Scott with the magnet. A simple, thoughtful gesture really means a lot! We will recommend AC Carlson to all our friends and family. We will be customers for life! Have a customer for life

In a world filled with AI service support and endless phone menus, it’s unusual to get not only a live person to help you… but this company has Lynn! The nicest, super helpful human I’ve encountered in quite a while. I have a routine issue with my oven and Lynn offered a repair service the very next day. She also fixed a scheduling snafu behind the scenes via text. Lynn. Not a robot! Buy your appliances here. The owners are right there to answer questions. They deliver on time and smoothly. And if things go sideways, just call them- Lynn will get everything handled.