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We needed a new dryer after our 10-year-old one started making squeaking noises. After comparing prices, we purchased a Maytag 27-inch gas Smart Dryer from St. Louis Appliance Outlet. The list price was $1,124, but SLAO had it for $497. At the time, Best Buy and Home Depot were advertising the same model for around $899, so the savings were substantial.
SLAO is a scratch-and-dent appliance store, which we understood. They do not deliver or install appliances themselves, but they arrange it through a third-party service. The cost was $100 cash, which included delivery, installation, and removal of the old dryer. I thought that was reasonable.
The dryer was delivered the next day. David, the delivery manager, communicated the delivery window and provided contact information if I had questions. Omar and his helper arrived promptly and installed the dryer.
Unfortunately, the first dryer had several issues. It was set to Spanish, three functions did not work, and there was no heat. I was concerned that I had made a bad purchase.
To SLAO's credit, they responded quickly. Their technician, Ken, arrived shortly after the delivery crew left. He was friendly, knowledgeable, and fixed the language issue and the no-heat problem. The problem turned out to be a connection that had not been completed. He later returned with a replacement control board, but it was not the correct version for that model, so the dryer had to be replaced.
I went back to SLAO and selected another dryer at the same price. It had only minor cosmetic imperfections, and I decided that choosing a simpler model without the smart features might actually reduce the chances of future electronic problems. They also agreed to switch the door hinge at no charge because of the inconvenience with the first dryer.
The replacement delivery took longer than expected, and communication with the delivery driver could have been better. However, the second dryer was delivered, installed, and the defective one was removed. After several loads of laundry, the replacement dryer is working properly, and I was able to register it for Maytag's one-year warranty.
Overall, I am satisfied with St. Louis Appliance Outlet. The price was excellent, and although the first appliance had problems, they stood behind the purchase and made sure I received a working dryer.
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We needed a new dryer after our 10-year-old one started making squeaking noises. After comparing prices, we purchased a Maytag 27-inch gas Smart Dryer from St. Louis Appliance Outlet. The list price was $1,124, but SLAO had it for $497. At the time, Best Buy and Home Depot were advertising the same model for around $899, so the savings were substantial. SLAO is a scratch-and-dent appliance store, which we understood. They do not deliver or install appliances themselves, but they arrange it through a third-party service. The cost was $100 cash, which included delivery, installation, and removal of the old dryer. I thought that was reasonable. The dryer was delivered the next day. David, the delivery manager, communicated the delivery window and provided contact information if I had questions. Omar and his helper arrived promptly and installed the dryer. Unfortunately, the first dryer had several issues. It was set to Spanish, three functions did not work, and there was no heat. I was concerned that I had made a bad purchase. To SLAO's credit, they responded quickly. Their technician, Ken, arrived shortly after the delivery crew left. He was friendly, knowledgeable, and fixed the language issue and the no-heat problem. The problem turned out to be a connection that had not been completed. He later returned with a replacement control board, but it was not the correct version for that model, so the dryer had to be replaced. I went back to SLAO and selected another dryer at the same price. It had only minor cosmetic imperfections, and I decided that choosing a simpler model without the smart features might actually reduce the chances of future electronic problems. They also agreed to switch the door hinge at no charge because of the inconvenience with the first dryer. The replacement delivery took longer than expected, and communication with the delivery driver could have been better. However, the second dryer was delivered, installed, and the defective one was removed. After several loads of laundry, the replacement dryer is working properly, and I was able to register it for Maytag's one-year warranty. Overall, I am satisfied with St. Louis Appliance Outlet. The price was excellent, and although the first appliance had problems, they stood behind the purchase and made sure I received a working dryer.
