Warners' Stellian Appliance

We just received our new fridge yesterday, and the entire experience was outstanding! A huge thank you to every team member at Warners' Stellian. Ivan was incredibly professional, knowledgeable, and efficient. He answered all of our questions, provided a ton of useful information, and made the whole process easy and stress-free. We also got an amazing deal. The refrigerator was in stock, and while the same model was priced at $1,699 at Home Depot and Lowe's, we purchased it here for $1,299. That's a significant savings! The only downside wasn't really the store's fault: black stainless steel appliances are difficult to find right now, so we ended up choosing regular stainless steel. It's close, but not quite the same look we originally wanted. Another big thank you goes to the delivery team. We paid for additional services, including moving our existing refrigerator downstairs, installing the new one, and hauling away our broken freezer. The crew was extremely professional, careful, and very efficient. Because of the limited space and narrow doorways, it wasn't an easy job, but they made it look effortless. Everything was handled with great care, and we couldn't be happier with the service. Overall, this was an excellent experience from start to finish. Thank you to everyone involved!This isn't our first purchase from Warners' Stellian, and experiences like this are exactly why we keep coming back. Their combination of great prices, knowledgeable staff, and outstanding customer service is hard to beat. We will definitely continue to shop here and highly recommend them to others. Adding this review a week later later. It couldn't get any better, right? - Well, it did. The driving crew reached out to their management as they didn't consider that as a full relocation. As a result, they refunded us $160. Honestly, how often do you see a company do something like that? I certainly haven’t. Thank you!!!

I’m extremely happy with my washer and dryer purchase and the entire experience from start to finish. The salesperson, LaTonya, was absolutely fantastic—very friendly, knowledgeable, and helpful throughout the process. The installers, Henry and Santiago, did an excellent job. They were professional, efficient, and made sure everything was installed perfectly. You can really tell they care about doing quality work. Overall, I’m super satisfied with my purchase, the installation, and the great customer service. Highly recommend!

Purchasing was a wiz with an excellent saleswoman. She was very knowledgeable and offered options. Delivery was on time and the installation guys were the best. My purchase needed "extra" cutting and measuring. They did a perfect job and cleaned up afterwards. I love Warner Stellian & have purchased from them for over 50 years, Trustworthy & integrity.

Update: on May 14 we left the review below, and on May 15 Warners’ Stellian replied to inform us that “a member of our customer experience team will be reaching out to you directly to discuss the situation further and find a resolution that better reflects the commitment we made to you at the time of purchase.” Warners’ Stellian must believe that the commitment made to us was to pretend that they cared but not actually demonstrate it, since it has now been 4 business days (6 calendar days) and no one from customer “care” has contacted us. Clearly we are not valued customers, and all of the “commitment” language are lies purely for appearances on Google reviews. If I could avoid the inevitable “restocking fee” I would return our washer and dryer and shop just about anywhere else. - - - - - We have had a terrible and unacceptable customer experience. We purchased a washer and dryer in February. The first dryer delivered was defective, so the delivery crew took it back with them and we had to wait for another new one. Then the latch on the replacement dryer broke under normal operation. It took 3 weeks to get the part and repair complete. While here, the technician noticed that the door itself was defective, which gave rise to an order for yet another part replacement on a brand new machine. Then, after two more weeks of waiting, we were informed that the replacement part was damaged in shipment and there was no way of knowing when we will get the replacement part. Then, without notification nor any further contact or information from Warners’ Stellian, including 2 emails that were not replied to, the replacement door just showed up at the house. After calling them about it we were informed we have to wait another 1.5 weeks for the actual installation. When we bought this unit the sales person convinced us to buy GE Profile (we were interested in Samsung) precisely because of far better quality, part availability and reduced down time. We purchased the premium service agreement because the sales person assured us that we would be fully taken care of should we have any problem with our products. In reality, we have spent as much time with a broken and/or unusable machine as we have actually had using it. At this point, it is pretty clear that we were misled. The $25 gas card they sent us after the initial delay on the latch replacement hardly “makes it right” after the repeatedly poor experience.