Bekins

I'm updating my original review because the situation has been resolved. I was extremely frustrated when my four-year-old LG refrigerator completely failed and the warranty claim process was difficult to navigate. The delays and requirements made for a very disappointing experience. Since then, Bekins has worked with me to resolve the issue, and I appreciate their efforts to make things right. While I still believe the warranty process could be much smoother and faster, I also think it's important to acknowledge when a company follows through and helps its customers. My original concerns were genuine, but I'm updating my review to reflect both the initial experience and the resolution. Thank you to everyone who helped bring this matter to a satisfactory conclusion, including the service tech Chad who was very helpful!

Our salesman, Andrew Emery, did a great job explaining all the features of the new dishwasher we were buying. The delivery was great as well. All three men were courteous and carried out the installation quickly and cleanly. We have always been very pleased with our experience with Bekins and we will continue to do business them.

Fantastic Customer Service from Sale to Install. 'Same price Better Service' seems to be their tag line, and it couldn't be more accurate in our experience. I'd pay slightly more for better service, and to buy from a local, reputable company. Still, I peeked around and couldn't find a lower price on the dishwasher we were looking for elsewhere. The service/experience was among the best we've had. I wouldn't consider purchasing an appliance anywhere else in West Michigan.

Our experience with Bekins was exceptional from the sales room to our refrigerator delivery and installation. Bekins made it so easy for our family, they went above and beyond making sure our new appliance was where I wanted it. I would absolutely recommend our incredibly helpful salesmen Kenneth H and the exceptional work of our delivery team Justice and Nik.

From beginning to end, we were very pleased with the service we received from Bekins. The salesman (Ethan) was knowledgable about the store's products, recommending the one that would best serve our needs. All on the team were kind and professional. The servicemen did not depart until I was satisfied with the installation. We are satisfied with the refrigerator, price paid and the experience of doing business with them. Quality, first-class company!