Khalid A. Adem
Bait and switch — stay away.
I came in person in the morning to arrange an appliance repair with installation and haul-away. The person there didn’t speak English, so we used a translation app to make sure there was absolutely no confusion. We agreed on a price of $875, which came to $929 with tax. It was on the high side, but I accepted because it was all-inclusive.
When they arrived at my tenant’s place, they told my tenant — not me, the person who actually made the deal — that I hadn’t paid enough and demanded $260 more. To keep things moving, I agreed to pay it. But when I called the next morning to settle up, they tried to tack on an additional couple hundred dollars on top of that.
We agreed on a clear price face-to-face using a translator so there could be no misunderstanding. Then they raised it twice after the fact. That’s not confusion — that’s a bait and switch. Take your business elsewhere.
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Bait and switch — stay away. I came in person in the morning to arrange an appliance repair with installation and haul-away. The person there didn’t speak English, so we used a translation app to make sure there was absolutely no confusion. We agreed on a price of $875, which came to $929 with tax. It was on the high side, but I accepted because it was all-inclusive. When they arrived at my tenant’s place, they told my tenant — not me, the person who actually made the deal — that I hadn’t paid enough and demanded $260 more. To keep things moving, I agreed to pay it. But when I called the next morning to settle up, they tried to tack on an additional couple hundred dollars on top of that. We agreed on a clear price face-to-face using a translator so there could be no misunderstanding. Then they raised it twice after the fact. That’s not confusion — that’s a bait and switch. Take your business elsewhere.