Apache Appliance

The storefront is an unorganized mess. There is no showroom, just delivery boxes stacked up everywhere. Went to purchase a dryer, store hours said opened at 8AM. Store didn't open until 8:10AM. Asked to see dryers, guy working started to show me washers. Ordered a dryer and was told I would be contacted with delivery date. Never received a call. I called myself and was told "oh yeah, we have you scheduled for today". No heads-up at all after promising to call about delivery status. Delivery was a disaster. My wife and I had to remove pictures and shelves. No help at all from the delivery people. Then delivery people caused hundreds of dollars of damage to our drywall, left the carpet soaking wet, and left several plastics and metal pieces (nuts, bolts, screws) just laying on the carpet. As a father with a 14 month old, I was very upset that the hazardous trash was just left there. Contacted the company for repairs. I was told to get an invoice and send to Apache. After searching for a reasonable quote, I sent Apache the invoice, exactly as they instructed. I did not hear back for several days. Finally, after my 3rd email, Apache's response was "a is check in the mail", criticizing me about the invoice price and that their repairman that they would use would charge much lower. Great customer service. Being passive aggressive after damaging your home. DO NOT EVEN BOTHER

If I could give Apache Appliance zero stars, I would. I purchased a Speed Queen washer and dryer from them in June of last year. When the dryer light went out, I submitted a warranty claim. The technician arrived, and not only failed to fix the issue, but made things worse—he took a separate but critical internal part of the dryer with him, making it completely inoperable. He then knowingly asked if the dryer was working prior to his arrival, fully aware that he was the reason it wasn't now working! When I discovered this, I called the co-owner, who admitted the part was broken by the tech and had been taken—but offered no help beyond telling me to go to a laundromat. When I asked if they'd reimburse me, I was told “it’s not our problem,” and that the issue was between me and the technician (whom I wasn’t even allowed to contact). When we went to the store to try and resolve the issue, the co-owner became defensive and asked my wife to leave. Bottom line: maliciously dishonest, zero accountability, and horrendous customer service. Avoid this business at all costs.

I have been purchasing from Apache for thirty plus years. No more. Most recently purchased a dishwasher and the Apache representative that installed the appliance acted like he was doing me a huge favor. He did not vacuum the area prior to installing the new dish washer and he basically had an attitude. Secondly, I am not interested in hearing the store employee’s opinions about Donald Trump. After thirty years of going to Apache, I will NOT return.