Bray & Scarff

Returned to Bray and Scarf for another purchase (washer/dryer). Had a great experience there a few years ago buying a refrigerator. Same salesperson. I like their helpfulness, ease of contacting them if there are issues. Prices are very reasonable. I like dealing with an “all American” feeling local business. We don’t have many of those any more!

My wife and I needed a refrigerator as ours was on its last legs. Stop by Bray and Scarff after looking at numerous refrigerators in different appliance stores. We picked out a refrigerator freezer with a ice maker and an outside door water and ice dispenser. The salesman looked it up to find it was in stock and can be delivered the day after. That was the game changer reasonably priced. We made our purchase and left happy Regards, OBM&M

My sales person was very knowledgeable about the washing machines. I asked many questions, and James Bump answered all of them. The only thing that I need James to do now is to add a statement on my sales order that my Maytag washer has a five year warranty. This is very important to me and must be included. There were many washing machines in the Bray & Scarff store which was most helpful.

We will NEVER purchase from here again. I wanted a luxury machine to meet the high laundry needs as a caretaker, so naturally I went to this store to purchase the famed "speed queen" set. From the gorgeous storefront to purchase, you think you're getting a luxury product and service, but if something goes wrong, the repair team does not care, communicate or even pretend like they care or are trying to resolve it for you. They will tell you they'll get back to by the end of the day, but never have... not in 3 weeks and we have called almost daily. We purchased speed queen washer and dryer set less than a year ago and the dryer ended up needing repairs. A technician from Bray & Scarff came out to our home, diagnosed the issue and then told us it would be 3-5 days for the part to be ordered. That was all the information he gave us. We never received ANY follow up despite making many calls to their service department, manager and corporate office. Now, 3 weeks later, we still have no dryer or answers and, we have had to hang a makeshift clothes line out back to dry our clothes until this is resolved as we live a long way away to the closest laundry mat. Today there is STILL no answer on repairs, whether it is covered under warrantee or if we need to pay, which we are happy to do, assuming repair price didn't exceed the cost of the dryer, but we need an answer, ANY ANSWER. BUYER BEWARE! This company carries luxury products for sure, and their store and sales team were top notch, but their repair department is incompetent and uncaring and at this point, flat out negligent. At this point I feel we will have to just cut our losses and buy elsewhere, which is a shame since this is one of the only speed queen distributors in the area. We are sick about how much time and money we have lost purchasing from this company. Take your business somewhere where the service dept cares. This isn't the one. I don't think I've ever had to leave a bad review in my life, and I hated to do it, but this is insanity what this company is putting us thru. OH and if you don’t believe me about the repair team, I suggest you see all of the horror stories on YELP.

I recently needed to purchase a new refrigerator after my old freezer stopped working, so I visited some appliance stores and spoke with several salespeople. My experience at Bray and Scarff stood out immediately. Brian Syreika, the store manager, was friendly, welcoming, knowledgeable, and extremely helpful from the moment I walked into the store. Even though they did not have the exact model I was looking for on the floor, he took the time to pull it up on the computer so I could see it and printed out the information and estimate for me to review. After visiting a couple of other stores, nothing compared to the customer service I received at Bray and Scarff, so I returned later that day and purchased my new Whirlpool refrigerator from them. Brian was true to his word throughout the entire process. He emailed me information, clearly explained how delivery would work, and followed up to schedule everything. The delivery experience was just as impressive as the in-store experience. The delivery team was courteous, professional, and patient. They removed my old refrigerator, brought in the new one, and even gave me time to clean the space where my old refrigerator had been sitting for 36 years. From beginning to end, the entire experience was smooth, stress-free, and enjoyable. Excellent customer service is hard to find these days, and Bray and Scarff truly delivered. I’m very happy with my new refrigerator and highly recommend them.