A-1 Appliance

DON'T EVER CALL THIS COMPANY - Owner came to my home on 5/18/26 to evaluate an issue I was having with fridge (mind you this fridge was purchased on 5/14/2025) - at that time he stated he needed to order a part and would return. On 5/22/26 he returned and during repair - which mind you he had to call someone else to walk him through what to do - he made the issue with the fridge worse - he stripped and broke several wires in the top panel which then caused both control boards to be shorted out. Before he touched the fridge - the fridge was still staying cold, the ice maker was still making ice and the freezer was still freezing - when he fried the control boards the fridge stopped workiing all together - but instead of telling me he just said i need another part and would have to return again - later that evening i discovered that the fridge was no loger staying cold, the ice maker stopped making ice and the freezer was no longer freezing - therefore I lost all my food - i tried calling them but they dont have an emergency call line - so i had to go the whole long weekend without a fridge - I also had to call another company who discovered that the wires had been stripped/broken and that was the cause of the control panel shorting out. On 5/26/26 I went to Appliance Care to speak with the owner and refused to take responsibility for what he had done on 5/22 - WORST COMPANY EVER - WOULD NEVER RECOMMEND THEM - ALSO REPORTED THEM TO THE BBB. THE OWNER IS INCOMPETENT AND SHOULD RETIRE!!!

I would not recommend this company for any service. If I could give them zero stars I would, but I had to give them at least 1 star to post this. The customer service rep just called me and wanted me to pay $175 just because they came out to my house. When I made the appointment for service there was an error message that came up for a motor and drive issue, but when the tech came over the washer machine was working fine. So the customer rep (I wish I knew his name) told me that if I did not pay them the $175 just for coming out to my house and running my machine for a few minutes to tell me that there was nothing wrong with my machine, he was going to just send the bill to my house and when I don't pay the fee that he would report me to the credit bureau. That is ridiculous and his attitude was very unprofessional. I just want anyone else who is thinking about hiring this company, to take heed and make sure that your machine is actually broken before they come to your house. Otherwise you will get the nasty customer representative give you a call and demand you pay them the $175 just for coming to your house, whether they make a repair or not. If I were the manager at this facility, I would terminate this guy as a customer representative, but keep the technician, as he does not know how to talk to customers. If he was the manager, that just makes it worst. The technician was more professional than the customer rep. I had no problem with the tech. He was great to talk to on the phone and was helpful. I will make sure that none of my friends use this company as a repair service provider because of my experience. I will also reach out to Maytag and make sure that they are never referred to me as a repair shop if anything goes wrong with my washer or dryer in the future. Not sure how they managed to get a 4.4 star rating after being in business for over 10 years with this guy working for them. Hopefully, he's just a newbie...

Got off to a rocky start with the scheduler who called to schedule our appointment and the owner of the company. That being said, they did what they said and sent their tech to our home first thing Monday morning. Peter was professional, knowledgeable and thorough, going above and beyond to listen to what we had experienced with the refrigerator and the recommendation of a service rep that had been sent by GE earlier. Peter never contradicted the past service, but quickly assessed the issue and went to work to repair it. He was done in just about one hour. He was clean and handled our appliance with care. In the end, they did what they said they would do and that's the best customer service you can provide. Thank you, Appliance Care and Peter!