Universal Home Warranty/Appliance Division

I would not use this company even if they were free. They claim to be an emergency plumber but would not come out to fix my toilet while it was actively flooding the bathroom after they had removed it to install a new one. They are also horrible at scheduling customers. Some days they will put you on the schedule and not even show up without letting you know you will need to be rescheduled. You will sit around all day waiting, only to then be told they will need to come the next day. They also cannot seem to properly fix issues without having to come out more than once. Based on other reviews, this seems to be a common occurrence. If you are getting work done through Home Depot or Lowes and this plumbing company is doing the work, I would rethink it. Edit after response: Home Depot was not the one we spoke with regarding the scheduling. Maybe for the first visit the day the toilet was initially removed while we had other house work done, but ever since we had an emergency, we have been contacting the plumbing company directly. It seems that it is another common occurrence for the blame to be put on everyone else.

As I understand it’s 94 degrees outside. And they did call me to say a tech was on the way, my son was home asleep and didnt hear the door I verified with the office I was on my way less than 2 minutes away. The technician was very rude didn’t answer any of my questions and when I asked him what was wrong he proceeded to say “I hate when people play games and that’s the problem I don’t play games” I proceeded to apologize for the brief wait. I wouldn’t recommend them hiring employees that don’t smile and greet their customers If you didn’t want to wait all you had to do was go to the next person sir, I pray people stop playing game with you!

I had Universal Plumbing Replace Two Tankless Water Heaters in my Attic. The first Replacement, everything went well. The Second Replacement, there was a Leak, and the water leaked down the ceiling to my wooden Floors. The leak left an Ugly stain on my ceiling. I ask the plumber to take a picture of the stain and show it when he got back to the office. I never heard back from them until I called a week later and reported it to the girl who answered. She said that the company was not responsible for the damage to the ceiling and would not pay someone to paint it. This was my first time using Universal Plumbing and will be my last. Think real hard before using this company.

I ordered a washer and dryer set from Lowe’s and the washer was delivered 2 weeks ago, but since I got a gas dryer, I had to wait until Universal Plumbing could fit me in! They sent one person in a van to unload and install!!! Common sense would have known to have 2 people since the van didn’t have a ramp and the very nice guy, Michael, had to call for help! Because of having to have 2 people, they charged me an additional $75!!! It wasn’t my fault that common sense wasn’t present on their part!!! I will never use, or recommend Universal Plumbing for anything and Lowe’s needs to contract with a better company that isn’t all about money!!! I am so upset that I will never shop there again, unless they start caring about their customers!!! I already paid a lot for the set, but delivery malfunctions was THEIR responsibility…not mine!!! 0 stars!!!!!

Should have really read these reviews before I had these people entered my property. Charged us multiple times for the same repair that they simply could not fix properly, and tried to explain away that they were separate issues when the plumbing issue get reoccurring in the exact same place. Make that, make sense!? If you like pissing your money away, just keep them on speed dial. Otherwise, just call a honest and reputable plumber who can actually fix plumbing issues, and stay away from these people. Horrible job.