G E Appliance

In March of 2023, we purchased a GE GFW850 front loading washing machine. It's a piece of crap. It's beautiful, and it performed great for almost 2 years, then in May of 2025 we had to replace the control panel. That costed $186. It did well for a while. Now, we are at September 2026, and the crappy thing has broke again. We paid a little over $200 for another control panel, and this time, it won't accept it, and it won't work. Never ever ever again will I buy a GE product. Buyer beware. Do not be drawn in by the nice looks of the Ultrafresh Vent washing machine. It's just going to disappoint you and cost you money and leave you with no washing machine to wash all your clothes.

OTR: Follow Truck Route. Overnight parking onsite.  NO Truck Stop parking nearby. No Parking on the side street. Gated facility: use intercom to call the S & R office for entry.  There are plenty of signs to direct route. Open:  24/7.  There are plenty of signs to direct route.  Disorganized location. If Drop and Hook, First Come, first serve (FCFS). If Live Unload/Load, FOLLOW scheduled appointment time. You will be here for long time. May unload / load early on same day appointment.  Busy location. Limited space, but manageable to maneuver.  Good lighting at this location. Have pickup / delivery details (+ #). The bathroom is available next to the S & R office.   Tandems to the rear.  Must have Hi-Visibilty vest.  Pets allowed, but they must remain in the truck.

I purchased a front load washer from GE 17 months ago. After about 1 year problems with the door lock and water emptying from the drum started. Following advice from the product manual, I was able to keep the washer going with intermittent issues. After one time when the water didn't empty, I hired a plumber to make sure the water line was clear which it was. In late August the manual and on-line tips to get the door lock to release failed, I called GE for help. I was assured of their support and FREE repair of my washer despite it now being out of warranty. After several weeks and two service calls, the washer was deemed unrepairable. Then I made 3 more calls to GE who said each time that I would receive a call back but NEVER did they call back within the time promised. One month after I first sought help from GE, the DEAL they offered was to pay for the same model washer delivered and installed for about half of the original purchase price, I declined the offer because the original product was not good and their customer service is worse. Why would I want to pay anything for another GE applicance!

1-800-GE-CARES: press 1 for hold music, press 2 to be ignored, press 3 to realize you wasted your money. 🍋 BE SURE TO REVIEW YOUR LOCAL LOWES & HOME DEPOT TO MAKE ALL CUSTOMERS AWARE OF THE RETURN POLICY & THE DEFECTED APPLIANCES! 🍋 We purchased a GE refrigerator that was delivered and set up. It took a full day to start freezing and after returning from a work trip, we immediately noticed it sounded like a plane taking off. We promptly notified GE customer service, who sent out a third-party technician. He explained that refrigerators sometimes get shifted in transport and said the fan was misaligned. After his visit, the noise briefly improved, but within hours, it was back. This entire process cost me a day of work. I filed a BBB complaint and received a call from Wendy at GE. She offered to send a GE technician, but when I asked if GE would cover lost wages from missed work, she told me the warranty does not. I also offered to place the defective “garbage” refrigerator on the porch for pickup, but she informed me GE does not pick up refrigerators. ⚠️ BUYER BEWARE: Do not buy a GE-especially from Lowe’s or Home Depot, who only allow 48 hours for a return policy. If you miss that by even a day, you are stuck with a defective product. RUN! Find a company that has refrigerators in stock and is willing to stand behind their products with a real return or refund policy. We have always been loyal GE fans, but after this experience—never again.

Order placed 12/28/2021 AJ Madison – Order # 144811375 We (Ryan & Jay) ordered entire suite of appliances for new home being built. Refrigerator, Double Oven Gas Range, Dishwasher Over range convection oven. Delivery requested for March 17th to enclosed garage.ordered early to make sure we had the appliances due to covid delays appliances arrived separate shipments next few weeks. were able to unbox/install appliances cosmetic msg noticed. Wednesday June 22nd, received approval from GE to repair the damage from the factory/shipping. provider the ticket sent to was A&E Factory Service ON SEPTEMBER 4, 2022 – THE REFRIGERATOR/FREEZER COMPLETELY WENT OUT. In case you need help doing the math, That’s ONLY 74 days since it was plugged in for the 1st time!!!! We reached out to GE on this occasion as it’s their product. GE sent a service request in for the failure, also to A&E Factory Service. 09/07/2022 - A&E Factory Service reached out and left us a voice mail to get more information.left a message with number said for us to text.returned call shortly after left voicemail advising of the issues left our call back #. never receivedfollow up, we sent text. No response. 2nd text sent still no follow up 09/14 A&E Factory Service technician arrives.they arrive, only have 1 service ticket NOTHING on the complete failure of refrigerator! On top of that, he said he was there to repair an ice maker ice maker was never issue nothing was repaired on 09/14’s appointment. service tech did request parts be ordered. We have expressed disappointment with GE.The fact that we are living out of coolers, lost food, daily cooking is a chore. This is a high-end appliance, I expect it to work more than 2 months IF issue were to happen have it remedied with urgency! We understand that there are still supply chain issues and can live with a cosmetic defect until parts are available. I do not expect to be without a fridge month or more because of a bad compressor and lack of communication by your service providers and GE!reached out to customer service, filed a complaint online via GE website only to receive robotic computer-generated responses : “I know how frustrating it can be when a product fails to operate properly or fails to meet your expectations.” We’ve spoken to countless representatives, on hold for hours, not an hour, HOURS at a time on each call discussing, re-telling the story over and over and NOBODY SEEMS TO CARE! I spoke to “our case manager” April – explained and re-iterated our frustrations. We are living out of coolers in our brand-new home, spread all over our brand-new kitchen. Lost and continue to lose food weekly. April said she would be in touch with A&E to get this resolved and was sending 2 checks to us. One for $100.00 for lost food and the second check for $200.00 for us to buy a mini fridge to hold us over until repairs or replacement could happen. Yes! A college dorm room mini fridge to sit in the middle of our brand-new house and kitchen!!! When we spent almost $10,000 on an appliance package. $3350.00 of that being for the broken refrigerator. We received the 1st check for $100.00 about a week later, the second check has still not come. Although, we have already made the out-of-pocket purchase of the mini fridge. Just a fridge, A MINI FRIDGE, AND NO FREEZER. So, there’s another service failure from GE.! The least you’d think GE would do is honor that commitment We have spent hours, each of us full days at this point if you add up all the time and still have NO FRIDGE! Only a couple of months old. 74 days to be exact. It’s also been 32 days and counting since we have had NO refrigerator and have been stuck in the middle of GE, service providers and NOBODY CARES!