Julie Kaelin
I hate to leave a bad review for a local business, but I have not had a good experience. I purchased a stove. They came to deliver it and installed it without removing the bottom bar that allows it to be flush with the wall. They left my house with it sticking out about 6” from the wall. The delivery person then tried to tell me the stove would “fall apart” without the bottom bar. I went to pick out a new stove and explained what the delivery driver told me but also said it made no sense to me that the bar couldn’t be removed. They agreed and sent someone out to remove the bar and then it was flush. Then the first time I used the stove, it gave an error message. I called. They said they’d replace it. Waited a month, never heard from them, called them, they said oh yeah we have it. Scheduled delivery, it gets delivered, and they did the same thing. Left without removing the bottom bar. Had to go through the whole thing again. Also the new stove was missing a rack so they had to bring that too. Then when the manager came out to remove the bar the second time, he told me I should have reminded them, literally that it was my fault for not reminding them about the bottom bar. 🤦♀️ I live nearby and shop here all the time, but this was my first appliance purchase. Never again, friends. Never again.
Update: once again they are blaming me, who has never purchased a stove, for them not asking me before delivery if my gas line came up through the floor. Only one of us has worked in appliances for decades, and it ain’t me.
Read full review
I hate to leave a bad review for a local business, but I have not had a good experience. I purchased a stove. They came to deliver it and installed it without removing the bottom bar that allows it to be flush with the wall. They left my house with it sticking out about 6” from the wall. The delivery person then tried to tell me the stove would “fall apart” without the bottom bar. I went to pick out a new stove and explained what the delivery driver told me but also said it made no sense to me that the bar couldn’t be removed. They agreed and sent someone out to remove the bar and then it was flush. Then the first time I used the stove, it gave an error message. I called. They said they’d replace it. Waited a month, never heard from them, called them, they said oh yeah we have it. Scheduled delivery, it gets delivered, and they did the same thing. Left without removing the bottom bar. Had to go through the whole thing again. Also the new stove was missing a rack so they had to bring that too. Then when the manager came out to remove the bar the second time, he told me I should have reminded them, literally that it was my fault for not reminding them about the bottom bar. 🤦♀️ I live nearby and shop here all the time, but this was my first appliance purchase. Never again, friends. Never again. Update: once again they are blaming me, who has never purchased a stove, for them not asking me before delivery if my gas line came up through the floor. Only one of us has worked in appliances for decades, and it ain’t me.