PSA regarding Chenoweth Appliances and installation. We bought new appliances from Chenoweth Appliances in July 2024. When the “installation experts” were connecting my refrigerator water line to the wall fitting, they failed to use Teflon tape (highly encouraged but not mandatory). They also managed to cross-thread the fitting. This led to a slow leak over the past 7 months that ruined my drywall, baseboard, hardwood flooring and leaked into the basement.
I urge anyone that has trusted Chenoweth Appliances to install any appliance that utilizes water to inspect the work to make sure this hasn’t happened to you. Luckily I am very handy and was able to make all of the repairs myself; if I would have paid a company to fix them, it would have been $3,000 minimum.
When I brought this to the attention of Dan at Chenoweth Appliances, he offered no support or apology. He did however inform me that they now have a policy that requires the homeowner to sign off anytime a water line is connected stating that the installation is correct. It would almost seem that they had multiple issues with water leaks.
It truly is a shame that we went out of our way to purchase from a local business, only to have this unfortunate experience.
I sincerely hope this post will prevent this from happening to someone else.
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PSA regarding Chenoweth Appliances and installation. We bought new appliances from Chenoweth Appliances in July 2024. When the “installation experts” were connecting my refrigerator water line to the wall fitting, they failed to use Teflon tape (highly encouraged but not mandatory). They also managed to cross-thread the fitting. This led to a slow leak over the past 7 months that ruined my drywall, baseboard, hardwood flooring and leaked into the basement.
I urge anyone that has trusted Chenoweth Appliances to install any appliance that utilizes water to inspect the work to make sure this hasn’t happened to you. Luckily I am very handy and was able to make all of the repairs myself; if I would have paid a company to fix them, it would have been $3,000 minimum.
When I brought this to the attention of Dan at Chenoweth Appliances, he offered no support or apology. He did however inform me that they now have a policy that requires the homeowner to sign off anytime a water line is connected stating that the installation is correct. It would almost seem that they had multiple issues with water leaks.
It truly is a shame that we went out of our way to purchase from a local business, only to have this unfortunate experience.
I sincerely hope this post will prevent this from happening to someone else.
