Charlie Wilson's Appliances, TV & Mattress

I purchased appliances from Charlie Wilson several years ago, had a stellar experience and had not had to buy appliances since. Recently I opted to use Home Depot to replace an appliance in my Airbnb after seeing an online Memorial Day Sale ad. It could not have gone worse. The fridge was not even installed when it showed up (not as scheduled), it went back on the truck, the installers yelled at me and I was promised a full refund which I have yet to see. I went back to what I know and ordered something online from Charlie Wilson. Marcie from their store called me to review through some options for a fridge that we might be able to receive sooner, as every day that we are without a fridge is a day that we cannot rent to a guest. She spent 20 minutes or so walking me through options and really working with me to make sure that this time the experience was better, the appliance was quality and that we could get it sooner and get back to business. She could not have been nicer or more pleasant. The customer service that they provide is still that old school, white glove, friendly service. I don't know why I ever deviated, but I know I won't again. Charlie Wilson's is THE BEST option for appliances. Period. Our new fridge is arriving Friday and I know that I can trust that this time it will be right!

I had a great experience at Charlie Wilson’s! Friendly, knowledgeable staff! They answered all my questions, I bought the GE washer. They delivered my new washer, removed the old one, everything worked great! No complaints at all! We have bought several appliances at Charlie Wilson’s over the years, my wife and I have always had great success with all of our appliances. Definitely buy there again!

My Review for Charlie Wilson’s Appliance I recently purchased appliances from Charlie Wilson’s and had a fantastic experience. The salesperson was knowledgeable, guiding me through the pros and cons of each option, which made my decision easy. When I faced an issue with one of the appliances, they called me back the same day and addressed my concerns promptly. Their support has been exceptional, walking me through the entire process seamlessly. You don’t get this type of service at the ‘big box’ stores. I highly recommend Charlie Wilson’s to friends and family, and they’ll be my first stop for any future appliance needs!

The best experience you can have while appliance shopping! Zero pressure but very knowledgeable in guiding me toward what I needed. The tactic was more of "you could" rather you "should." Great selection, and the best price as far as I could tell in my research. Delivery was also fast, friendly, and efficient. I was amazed at the whole process. I will recommend to everyone I know, and be back when I need something else.