I called to order a washer. I work out of towm and would not be back for several days. My washer broke and I just needed something cheap and delivered/installed ASAP when I got back later in the week. My dad recommended Franks as they have been using them for 20+ years and he had nothing but good things to say. The sales woman on the phone seemed to be rushing me off and didnt have much interest in selling me a washer and seemed overall unfriendly. She did not seem to be interested in giving me any advice or options of what they had, her opinion on what was good, and just listed off a cheap model they had in stock without mucg discussion. I suppose i asked for a cheap washer but figured there would be some discussion on what was good and bad. I had done some research on whirlpools and GE's and she didnt seem interested in discussing that. I was really in a pinch with my situation, so I told her id like to just pay for the cheapest one they did currently have over the phone and schedule delivery. I was told they dont take any payments over the phone, but she could put me on the schedule for later in the week. I told her I would just come in person and pay for it tomorrow afternoon and wait for delivery. I was told they could not promise anything in particular would be in stock. Overall she seemed very uninterested in making a sale and seemed to really not want to be on the phone and did not make me feel like my business was wanted.
I called a competitor down the street right after i called Frank's and he educated me on their cheap models, was confident in the product he sells, told me what was good and what lasts long, and immediately took payment over the phone and scheduled me for the day I needed. And even knocked a couple of bucks off of the removal charge for the broken washer. I'm not one to ever leave a bad review but the total difference in experience i had within minutes of eachother was a little surprising. I figured at least a deposit could be taken over the phone and the rest dealt with in person. A major appliance breaking without warning is already inconvenient and stressful enough, even more so when you travel for work and a local business does not seem to want to work with you over the phone much at all.
Read full review
I called to order a washer. I work out of towm and would not be back for several days. My washer broke and I just needed something cheap and delivered/installed ASAP when I got back later in the week. My dad recommended Franks as they have been using them for 20+ years and he had nothing but good things to say. The sales woman on the phone seemed to be rushing me off and didnt have much interest in selling me a washer and seemed overall unfriendly. She did not seem to be interested in giving me any advice or options of what they had, her opinion on what was good, and just listed off a cheap model they had in stock without mucg discussion. I suppose i asked for a cheap washer but figured there would be some discussion on what was good and bad. I had done some research on whirlpools and GE's and she didnt seem interested in discussing that. I was really in a pinch with my situation, so I told her id like to just pay for the cheapest one they did currently have over the phone and schedule delivery. I was told they dont take any payments over the phone, but she could put me on the schedule for later in the week. I told her I would just come in person and pay for it tomorrow afternoon and wait for delivery. I was told they could not promise anything in particular would be in stock. Overall she seemed very uninterested in making a sale and seemed to really not want to be on the phone and did not make me feel like my business was wanted.
I called a competitor down the street right after i called Frank's and he educated me on their cheap models, was confident in the product he sells, told me what was good and what lasts long, and immediately took payment over the phone and scheduled me for the day I needed. And even knocked a couple of bucks off of the removal charge for the broken washer. I'm not one to ever leave a bad review but the total difference in experience i had within minutes of eachother was a little surprising. I figured at least a deposit could be taken over the phone and the rest dealt with in person. A major appliance breaking without warning is already inconvenient and stressful enough, even more so when you travel for work and a local business does not seem to want to work with you over the phone much at all.
