Mr Appliance

Christopher is the technician who helped us with our VERY loud dryer problem and he is so sweet and kind! He knew what he was doing and got right to it and now we have a quiet dryer again that isn't giving us all a headache! Thank you so much! Being 38 weeks pregnant and having my baby next week I also appreciate that I was able to get scheduled quickly and have my problem resolved quickly too!

Your technician, Curtis, was friendly and authentic in his earnestness to do right by us, even though freezers were not his specialty. I am very pleased with my experience with your company all around from appointment making to finished work. Thank you for your professionalism and great work ethic! Please don't be offended if we change our own battery next time! 🙂

UPDATE: So shortly after I posted this Mr Appliance called me. We talked about my problem. Marty came out and said the board is fine but my washer shouldn't be wobbling like that. He wanted to replace the struts, but didn't want to charge me any more money because he wasn't exactly sure if that was the problem. So he came out again replaced the struts. That didn't work. He said it could be a spot weld that needs re-welded or the ring is shot. Neither is worth fixing since we can buy a new washer for that amount. Mr Appliance didn't charge us any more money. They did right by me and I wish this was a 5 star but one employee needs to learn to keep his ears open to listen to customers and not voicing his opinions. Thanks again for making it right. This place doesn't listen to you. First off I told the office to call my wife, since she is home and I'm at work. I told them that the control board was replaced but it wasn't calibrated and personality checked properly. That is why it is unbalanced all the time. So Curtis showed up and right off the bat said sounds like the motor is going out, front load washing machine never clean your clothes, the pedestals are the problem, shock absorbers are causing it to be unbalanced, and finally said it was the struts are going bad (I mean the shocks). Of course he had to call his boss to confirm. So we gave them $130.00 for nothing. I just wish they had listen to me. I did a lot of research.