Express Appliance and Mattress Outlet

Our in store experience was great! Then came the delivery. We got a new fridge, ours quit on a Sunday (fun for us) so as soon as we could on Monday we went and bought our new one. It was to be delivered on Tuesday which was fine food was in coolers we could hold out until then. Tuesday comes, I got the text that they had arrived, 10 minutes later they finally knock at my door. I was told they were taking the doors off the fridge so it would fit through my front door. After another 20 minutes I hear a noise at my front door, me thinking they are finally moving it in, no they were trying to take my front door off, without my permission. I told him, no if you take the doors off it will fit, I also gave them another option for coming in our house so they had 2 different door ways to come through. They proceed to measure again, I then showed them the other way into our home and one delivery guy threw a fit that he was not going that way without me moving our stepping stones. He stormed back to his truck. I proceed to call the store to see why they are back in the truck and not doing their job. Me and the salesman agreed that the stepping stones would be moved but I needed help due to me being handicapped. They measured the door and decided it would fit without taking the doors off. Got to my sliding door and it again was too big to fit. At this point we are going on an hr 20 min for this delivery. During all of this I asked why they didn't take the old one out first because my house is somewhat small and I knew it was going to be difficult. I got some lame excuses as to why. So, they finally get the new one in the house, find that I was right about space and proceed to squeeze it into my dining room so they can put the doors back on, while one is putting doors on the other guy just stood there doing nothing. After another 30 minutes they are finally taking the doors off our old unit. They finally got the old one out new one in but I told them we didn't need the water line and had to stop one of them from opening up the package so, it could be returned to the store and it could be removed from our bill. (I didn't realize it was on our invoice until they delivered) Now, after 2 1/2 hrs my new fridge is delivered. I text right away to let them know that we didn't need the water line ($25) no text back, so I text on Wednesday was told it would be looked at on Thursday. Today is Friday and still no answer or updated invoice to show the credit to our account. So, long story but in-store was a great experience but the delivery was not great at all. What should have been a 30 min job took over 2 hours and very unprofessional delivery guys. We will probably not go back.

Had a great experience and the man working there was very knowledgeable and very professional and patient. And the prices where outstanding. We purchased a stove, dishwasher, refrigerator and freezer and I expected to pay far more than I did. My wife had a headache coming on and needed some caffeine and the man who sold us the new appliances gave here cash back to ho next door to Dutch Bros.

Brett was extremely helpful. I did this entire transaction via phone as that we live 2+ hours away and my brother in law was picking the washer and dryer up for us. Bret made sure we had all that we needed. We had no problem installing the machines and being speed queens we are very pleased with the quality. The machines do a load of laundry in about half the time if our old set and are very quiet. Thank you Bret and Express Appliance for making such an easy process.

So I bought an LG 5.5 cubic inch ThinkQ top load washing machine from these guys I got a discount on it because it would have shipping damage or whatever it had which was very light it has some scratches and stuff it wasn't like beautiful but it was beautiful to me. Lol and it was brand new. Which was totally budget-friendly to me. My sales guy really awesome. I brought in my pickup truck The sales guy help me load it into the back of my pickup truck. At time of purchase I didn't have enough to buy the extended warranty cuz it already had a warranty that came automatically with the unit manufacturers warranty and I think there's a some sort of in-store warranty for x amount of time but I wanted to buy an extended warranty covering everything for however long it was I can't remember off my head but anyway as long story short I have 30 days in which to purchase that extended warranty which I thought was totally awesome. Not a lot of places do that. And that's what the sales guy told me. That I had 30 days to purchase the extended warranty which I'm going to do I just didn't have all the money right then to do it this washing machine came in just under budget that I had lauded for I said $800 this thing came in at $750. I was a little reluctant to go with the LG cuz I wanted an American made product but I had been doing a lot of research prior to making this large purchase. And the reason for that is I'm a long haul trucker and I just needed my wife to be able to get laundry done when she wanted to and not have to drive to a laundromat because our washer had broke. I would recommend these guys to anyone in Nampa Idaho and surrounding cities.