Jim's Appliance & Furniture

We bought our washer and dryer here and had a fantastic experience! We worked with Ursula and she got us a great discount. I’m glad we found this place because it’s pretty tucked away, but would definitely highly recommend!! I’d also recommend going in person. It was nice to see the options in person and also talk face to face with the staff. Ursula wasn’t pushy at all and gave us a lot of great information. The installation went well and the installers were very respectful with our house and didn’t leave any damage.

Jim's Appliance & Furniture has some of the best customer service my wife and I have ever experienced. As soon as we walked into the store, we were greeted by Ursula and it was through her that we found out why Jim's Appliance and Furniture has such a great reputation for customer service. She patiently spent at least an hour answering our questions and helping us figure out what refrigerator would best meet our needs. She was friendly, focused, and knowledgeable. There was no pressure; just patient help when we needed it. She truly had our best interest in mind. In a day and age when customers are often treated as another number, Ursula treated us as though we were the only ones in the store that mattered. I highly recommend Jim's Appliance & Furniture for not only product variety, but first and foremost top quality customer service.

1 Star (would gladly change to 5) I really wanted to have a great experience with Jim’s Appliance because I prefer supporting local Boise businesses. Unfortunately, this situation left me pretty disappointed. We purchased a refrigerator for a rental property that was delivered and installed by their team. After nearly 36 hours, the unit still was not maintaining safe food storage temperatures. The tenants ended up losing about $200 worth of frozen and refrigerated food as a direct result. To be fair, the service team was responsive and Ursula in particular was great to work with. They did agree to exchange the refrigerator rather than send a servicer, which we appreciated and which suggested there was a legitimate concern about the unit’s performance. However, ownership ultimately refused to offer any goodwill credit or accommodation for the food loss. While I understand policies exist, a refrigerator that cannot safely store food within a reasonable timeframe after delivery is not functioning as expected. A small customer-focused gesture would have gone a long way here. I would genuinely prefer to update this review to 5 stars because the frontline service experience was positive. Unfortunately, the lack of ownership support and accountability made that impossible.

I purchased kitchen appliances from Jim’s Appliances in November 2023 and I wouldn't hesitate to recommend them! There were a few issues along the way, mostly related to delivery delays during the supply chain disruptions at the time, but Marshall and the other members of the team bent over backwards to make things right — which I really appreciated. Overall, it felt like they genuinely wanted me to be satisfied rather than just closing a sale; the kind of service you won't get at a big-box retailer. I’d recommend Jim’s Appliances to others looking for kitchen appliances, especially if you value fair pricing and customer service when things don’t go perfectly. Thanks to the team for taking good care of us!