Appliance Professionals

I will never go here again. After lots of research, shopping used and new online and stopping into several stores, I landed on Appliance Professionals. I bought a washer and dryer set. They only drop off in the driveway, so my sister and friend loaded them upstairs. Within 33 days the dryer was making the most atrocious screaming sound. I couldn’t keep it on at all. It also smelled hot and didn’t dry well. This Maytag was nothing like my old Samsung I should have kept- the dryer lint is useless and catches nothing. You can’t reach anything down low to vacuum the bottom out well. With the 60 day warranty, they’ll fix it, but you have to haul it there! Like it’s a toaster. This is insane to me. So, we loaded the heavy dryer down my stairs, into a truck and drove out there. Less than friendly staff with no greeting. “Fixed” it in under ten minutes, we haul it back into the truck and back up my stairs to reconnect it. Still smells hot and doesn’t dry well, but what do I do, haul it back? Within 30 more days it set off EVERY smoke detector in my house. I thought it was going to burn down my house. I’m so grateful I was still home and hadn’t left for work yet with my kid and dogs home. I’ve cleaned the lint trap every use- which again- useless. Vacuumed as much as possible with a Rainbow and extender, tried another vacuum, pulled the dryer out and checked the vent, which was clear. Still smells awful and doesn’t dry well and I’m *just* passed warranty. Now I am again, unable to do laundry and have to buy new. This experience has burnt me (pun not intended) on buying from this establishment or any used appliance.

Purchased this used at Appliance Professionals in Des Moines. Was told there might be some lint and stuff in it as “we use towels to test the machines”. No problem. Get home and hook it up. So excited for a front load. Leaks all over the floor. Upon further inspection door seal has holes all over in it. No way this machine was “tested”. I can’t get my money back they will only swap machines at their “discretion”. Do not recommend. Very disappointed. Live an hour and a half away so not just near Des Moines all the time and not easy for a girl to get an appliance loaded and unloaded on a whim. Also gave them a dryer that worked and no longer needed. Did give me $50 off listed price. Paid $375 with tax.

Discovered this place about 3 months ago, when I was looking for a washing machine. They were the one of the few places I could find that had good prices on appliances. I am glad I went here first! They had a great selection of washers and dryers, and the people who helped me were friendly, and helpful! I wanted an old school direct drive washing machine, and they delivered! Found a Kenmore 90 series for a great price and it looked like it was brand new. Washing machine runs like new and cleans my clothes better than most! Gave me a 60 day warranty on the washer as well! Thank you guys for the great washing machine, I recommend this place to anyone needing a budget appliance

We found Appliance Professionals to be easy to work with, willing to help when we found some situations that were challenging in the rental we were in. This place is a really important place for those of us who are short on funds for new appliances. The washer and dryer we bought were in great working order. I love there is a 60 day warranty on their wares.

I needed a washer and dryer ASAP becuz mine broke and needed one right away since we are in a rental. I thought this was the perfect place. I paid over 700 for the whirlpool set. I didn't think to check how clean they were because I guess I figured since they repair them they clean then at the same time. Not the case. The washer I have is horrible with hard water scale and the dryer was a fire Hazard since I literally put my hand in the lint trap and have gotten handfuls and handfuls of old dryer lint, Bobby pins, bread tie, parts to a little girls bracelet. So apparently they can't be troubled to even vacuum out a dryer for a fire Hazzard before they sell it. Inside the drum is black old gum on several parts they I have to get off. I have bought used before and it has never been this bad. Will never buy here again. Ob and your upfront warranty as you say stinks. U should be hauling these appliances for the customer since you obviously didn't make sure that these products weren't defective. I dont know how your still in business