Pacific Appliance Group

I had a great experience with the Pacific Appliance delivery team today. They arrived on time, were professional, courteous, and handled everything with care. The delivery was smooth, and they made sure everything was set up properly before they left. I really appreciate their excellent service. Thank you for making the whole process easy and stress-free!

As a property manager, I highly recommend Pacific Appliance Group. Their team is professional, responsive, and consistently provides excellent customer service. They make the ordering and delivery process smooth, communicate clearly, and go above and beyond to ensure everything is handled efficiently. Their wide selection of quality appliances and reliable service have made them a trusted partner for our properties. It’s refreshing to work with a company that understands the importance of timely installations and keeping both property managers and residents satisfied. I look forward to continuing to work with them in the future!

The sales process was not 5-star. We were given a delivery date and that they would call before that day to confirm time. But no call came and when we called to check about it the morning of expected delivery, we were told no delivery had been scheduled, but would squeeze us in the next day. We agreed and reminded the person we talked to about needing extra long hose because of the machine location vs the sink. The delivery and install was 5-star. Arvin and Kaison who delivered and installed the washer were friendly and helpful and careful. They went above and beyond-they did not receive a note to bring a hose extender (of course) and went out of their way to go get one from a nearby hardware store and come back to finish the install. Arvin also did a quick demo and checked for any leaks before leaving. Arvin deserves a raise or at least a nice dinner. Really appreciate his efforts to make sure the washer was ready to use despite the snafus. Mahalo nui loa, Arvin!

As a property manager, I purchase a high volume of appliances. We used to rely on a big box store, but Pacific Appliance’s pricing is so competitive that I’ve switched nearly all of my purchases to them. Scot is fantastic to work with. He responds quickly — even on weekends — and usually sends options within the hour. Having a dedicated rep I can text who handles everything efficiently is invaluable. Their in-stock inventory is excellent, which matters in Hawaii. I don’t have to wait weeks for a range or refrigerator to ship across the ocean. Delivery is smooth and well-organized. I receive a small (usually two-hour) delivery window, real-time tracking throughout the day, and a 30-minute heads-up before arrival so I can coordinate maintenance. Even when challenges come up, their delivery team is professional and accommodating. I once had a refrigerator that barely fit through a doorway — they removed doors and handles and got it installed without a single complaint. In Hawaii, service matters — and Pacific Appliance delivers it with aloha. Highly recommend.