KT Appliance

I was drooling over an Asko dishwasher but couldn't find it on display anywhere in those big box stores like Home Depot and Best Buy, so I Googled it and found KT Appliance. According to Dana, who runs the store, this is a recently opened showroom and it's in pristine condition. They carry a lot of high-end premium appliance brands such as Bosch, ZLINE, Asko, and some Italian names that I can't even pronounce correctly. Dana is an amazing person who introduced me to how KT Appliance thrives on customer care and the full journey of purchase and service. I do recognize this customer experience-centric vibe from the showroom, inventory, interactions with Dana, and the competitive pricing. I would recommend home buyers take a look here if they are in the market for high-quality appliances!

Ordered via Phone with David Ettelson the E-commerce Sales Manager. He was very professional, courteous and knowledgeable. I ordered the new Samsung Bespoke induction range from him. It was the last one they had! It was hard to find at Lowes, Home Depot and Appliance stores near my home in Fort Myers Fl, all were out of it and none arriving for a least a few months. I bought it to match my other Bespoke Appliances , Dishwasher, Microwave and Refrigerator. Great deal holiday special, 1 year extended warranty and free cookware. It has built in Air Fryer, Sous Vide and Convection. Works Wonderful and great easy to use controls, Also has integration with Samsung Smart Things to monitor cooking on you phone when you step away from the Kitchen! It arrived about a month after ordering and was in perfect condition and expertly installed with a fair delivery and install charge even though it came from Atlanta!. Overall a great experience with David and KT Appliances! Highly recommend!

One of the things that I feel differentiates KT Appliance from other stores is its sales, installation and customer support people. I had a special situation for my gas cooktop and Doug addressed it very professionally and Maria was very helpful resolving an installation situation (not related to them, the cutout was short). Their service is what earned my business and my trust.

Sometimes you find out how good a company treats its customers when things turn out poorly. I ordered a under the counter beverage center from KT Appliance. The transaction went smoothly and I followed the tracking to see where it was along the way. Up to this point all good. Then FedEx claimed they tried to deliver 3 times with no answer. They never even went to the door where after one missed attempt I left a note telling them to knock loudly. Someone was home each time. The last time my son caught them at the street and they refused to deliver to the front door, wanting to leave it at the curb. My son brought it in and when I arrived home found a box that looked like the trucked dropped it at 60mph on the freeway. We opened it up and found multiple dents in every side and the doors ripped off. I immediately called and emailed KT appliance. I was afraid they would deny the claim as my son had signed that he received it and did not inspect it. He's a teenager. Maria from KT Appliance called me the next day, sent return labels and explained the process. The only issue I had was FedEx sending a freight truck to pick it up and then refusing it. I had to return it to the nearest store for ground pick up. It weighed 150 pounds. Maria gave me a choice of shipping a new unit or a refund. I opted for a new unit as KT Appliance pricing was the lowest I found. One week later FedEx delivered another shredded box. This time my wife was home and demanded the driver inspect it with her. Fewer dents and only one door ripped off, but still very unacceptable so she refused the delivery. A call to Maria was met with sincere apologies and she let me know that a refund would be processed in the next 3-4 days. We were not going to try again with FedEx. This was a very frustrating experience but KT Appliance handled it as well as could be expected. 5 stars for Maria and her great customer service. If I could give FedEx negative stars I would.

I live in Florida. I saw a washer/dryer combo at a good price from KT Appliance and decided to buy it. Douglas and Maria took excellent care throughout the sales and delivered process. Buying from them was a great choice. They really did a great job helping me! Looking forward to my next appliance from them! Good price, excellent customer service. I'm glad I shopped with them!