Annie Do
Terrible customer service. I am extremely disappointed with my experience here.
I purchased a stove for $1,200, but the salesperson failed to explain that it required a 220V electrical connection. After bringing it home, I discovered that it could not be used with a standard 110V household outlet.
I called the store and asked to exchange it for a model that uses 110V power. However, the staff were extremely inflexible and insisted on charging me a 20% restocking fee.
A professional salesperson should clearly explain important electrical requirements before completing a sale. What disappointed me even more was that, despite their failure to provide this essential information, they still charged me 20% to exchange the stove.
I had to purchase another stove and lost 20% of the original price. I am very unhappy with both the customer service and the lack of professionalism at this store.
Please be very careful and ask about all electrical requirements before purchasing anything here.
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Terrible customer service. I am extremely disappointed with my experience here. I purchased a stove for $1,200, but the salesperson failed to explain that it required a 220V electrical connection. After bringing it home, I discovered that it could not be used with a standard 110V household outlet. I called the store and asked to exchange it for a model that uses 110V power. However, the staff were extremely inflexible and insisted on charging me a 20% restocking fee. A professional salesperson should clearly explain important electrical requirements before completing a sale. What disappointed me even more was that, despite their failure to provide this essential information, they still charged me 20% to exchange the stove. I had to purchase another stove and lost 20% of the original price. I am very unhappy with both the customer service and the lack of professionalism at this store. Please be very careful and ask about all electrical requirements before purchasing anything here.