Austell Natural Gas System

Austell Natural Gas Systems (ANGS) has created one of the most disappointing utility customer experiences I've ever encountered. Earlier this year, the dramatic increase in gas prices sparked outrage throughout our neighborhood and surrounding communities, leaving many feeling blindsided and without meaningful answers. The company's systems and policies are antiquated. Their payment processes are unnecessarily restrictive, and there is little flexibility for customers who prefer to manage their accounts online. In an age where most companies offer modern, customer-friendly payment options, ANGS is content operating with outdated practices that create unnecessary inconvenience. Customer service reps often come across as disengaged and indifferent, with little sense of urgency or willingness to address customer concerns. The biggest issue, however, is the lack of consumer choice. Austell Gas is the only natural gas provider available in my neighborhood, leaving us with no realistic alternative.With no meaningful competition, there is little incentive to improve pricing, customer service, or outdated policies. Rather than earning customer loyalty through value and quality service, they rely on customers simply have nowhere else to go.

Absolutely the worst utility company I have ever had to deal with in all my years of paying bills. They are an absolute rip off when it comes to pricing, then the have the rudest , disrespectful customer service employees that don't even understand how their billing works so the will insult you and you situation instead of explaining you bill. Also I lost my job and cam on hard times I owed like $130 I was going to pay one day I checked what I owed online put money in the bank to pay around the same time they cut my gas now I had the bill and the reconnecting fee so I had to go back to the bank to deposit more money then went to pay bill was higher same night. Called next day and they said new month bill was just generated the night before and probably was not mailed yet but I have to pay that in full as well as anything due has to be paid in full before reconnecting, now I did not have any more money so 2 days later I deposit more money and go to pay it again and it is higher again 4 days later had to call multiple times to find out why and after 4 days of being disconnected the send out the last bill , so no I have to pay the next month and the last partial month of bill that I have not even received yet to get my gas turned back on. Price change 5 times in 4 days while I was going thru the hardest financial time in my life, No other company dose this then the employees are disrespectful about it on top of that. Made me not use gas get electric space heaters and cooking appliances as I work to change my house to electric to never have to use Austell Gas again.

My bill is normally around $150-200 during winter months. I got the bill this month and it nearly tripled at $414. I was told it’s because the price per therm has nearly doubled from $1.10 a therm to $2.11 a therm and I’m expected to check their website for monthly rates. They’re also the only company that services this area so I can’t switch to another gas company. This is ridiculous, unfair, predatory, and greedy! I will be speaking to my local representatives because something needs to be done about this!

They just disconnected my service with a pending Ice storm. Then a representative told me that Austell Natural gas does not have a winter disconnected policy. Its up to there discretion. Also they have No governing body. So basically no one to regulate the policies or rules and how they treat consumers. No one to file a complaint to so basically no one looking out or protecting the consumers