Appliances 4 Less Douglasville

I purchased a washer and dryer from this store, but unfortunately, the appliances did not work properly. I was not immediately aware of the issue because the appliances were installed at a rental property, and I was notified by my tenant that the dryer was not working. Once I was made aware, I had to have the unit assessed to determine whether the issue was related to installation or the appliance itself, which delayed my ability to report the problem to the store. When I contacted the warranty agency, I was informed that the warranty would not cover the issue because they considered it a “dead on arrival” appliance. I was then told that the store would not replace the unit because it was outside of their replacement timeframe. However, during my initial conversation with the same representative, I was told that if I could provide a picture of the error message, they would consider replacing it. After obtaining the requested picture (attached), the representative changed his response, refused to assist, and was extremely rude throughout the conversation. What was most frustrating was that the representative acknowledged that the washer and dryer were provided to me in a non-working condition, yet continued to tell me that my only option was to pay for a repair. I understand that policies exist, but expecting a customer to pay out of pocket to repair an appliance that was sold defective and arrived unusable is unacceptable. I am disappointed with the lack of customer service, the inconsistent information provided, and the unwillingness to take responsibility for selling a defective product. I would not recommend purchasing appliances from this store based on my experience.

I bought LG microwave and Samsung bespoke stove few weeks ago. I just wanted to make sure everything was good before I post a comment. I am really happy to purchase kitchen appliances from Appliances 4 Less. At beginning, I was a little worried buying stove there because it already have a dent on the bottom, also this stove is tough screen, I afraid the stove will have issues. However, everything works as new as it should. They also willing to test out the appliances in front of you, but you may need to go when the technician is there. They also provide a great deal. I also like they provide the 1 year warranty. We also hired delivery and install people from them. The install people are easy to work with. They did pretty good job. However, make sure your over the range hook has an outlet instead of wire because they don’t do wire changes. We had to add an outlet on our wire, and schedule another day to install microwave. Overall, I am happy to purchase kitchen appliances there and willing to go back in the future.

I recently purchased 5 appliances from this store, and the experience was excellent from start to finish. The staff was professional, helpful, and made the entire process smooth. What really stood out was their service — they didn’t just sell the appliances, they went the extra mile by helping load everything onto my trailer and securely strapping it down. That level of customer care is hard to find these days. Great pricing, great service, and great people. I highly recommend this store and will definitely be coming back for future purchases.