justin
Extremely frustrating experience. I ordered an appliance part from this business through eBay on August 25th. The listing stated it would ship within 3–4 days. I never received a tracking number, shipping confirmation, or any communication about a delay.
At the beginning of last week, I called and was told someone would call me back. No one did.
I called again Friday and spoke with an employee who put me on hold and specifically told me he was going to physically put his hands on the part to make sure they had it. He came back and told me they DID have the part, but because he was the only person there, he couldn’t guarantee it would ship that day. He said he would try to get it shipped out.
I called again today and spoke to the SAME person. This time, he told me they DON’T have the part and that their eBay operation is somehow separate from them. He then told me I would need to go through eBay and cancel the order.
At this point, the delayed shipping isn’t even my biggest issue. It’s the fact that I was specifically told someone physically verified the part was there, only to be told days later by the same person that they never had it.
If you don’t have a part, just say you don’t have it. Don’t tell a customer you physically verified inventory that apparently doesn’t exist, leave their money tied up for two weeks, and then make it their responsibility to cancel the order.
Completely unacceptable way to handle a customer.
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Extremely frustrating experience. I ordered an appliance part from this business through eBay on August 25th. The listing stated it would ship within 3–4 days. I never received a tracking number, shipping confirmation, or any communication about a delay. At the beginning of last week, I called and was told someone would call me back. No one did. I called again Friday and spoke with an employee who put me on hold and specifically told me he was going to physically put his hands on the part to make sure they had it. He came back and told me they DID have the part, but because he was the only person there, he couldn’t guarantee it would ship that day. He said he would try to get it shipped out. I called again today and spoke to the SAME person. This time, he told me they DON’T have the part and that their eBay operation is somehow separate from them. He then told me I would need to go through eBay and cancel the order. At this point, the delayed shipping isn’t even my biggest issue. It’s the fact that I was specifically told someone physically verified the part was there, only to be told days later by the same person that they never had it. If you don’t have a part, just say you don’t have it. Don’t tell a customer you physically verified inventory that apparently doesn’t exist, leave their money tied up for two weeks, and then make it their responsibility to cancel the order. Completely unacceptable way to handle a customer.
