Mr Appliance

We had a 20yo washing machine that began leaking this week. So I asked for someone to come see if it was fixable. The serviceman's name was Wyatt (they sent me his name and picture beforehand so that I would be able to recognize him when he arrived). They communicated with me within the agreed upon service time window to say Wyatt was on his way. He arrived a short time later (within the service time window provided) and quickly, thoroughly, professionally, and compassionately diagnosed the source of the leak. Unfortunately, the part needed for a repair has long since been discontinued. Hard to complain, as we got 20 good years of service from that washer. Not the outcome I was hoping for, but also not unexpected. I would certainly call them again for appliance diagnosis and/or repair and highly recommend them.

I wish I can give them a 0 star. I had a tech come out to my house a few weeks ago for our LG dryer, for one we was never told about a service call until the tech got here and quoted us $790 for a new power board for our LG dryer. When I told him I wanted a second opinion because they was just out here 3 years ago to replace the same part. I order the part from LG directly and had another company come out to look at the dryer. Needless to say it wasn't even an issue with the dryer it was the volt in the breaker in the house that needed reset. I end up sending the part back and keeping our same dryer that fairly new to begin with and spending less than $200. Please be aware of this company and their tech they will quote you anything for your money. The worst part when I called back to speak to them they we're rude the guy who answer his exact words "We dont guarantee diagnostics " so why are you assuming that was the problem. I will also be filing a report with BBB. I kept all my receipt and quote to show that this company needs to be looked into. Oh yeah yea can keep sending me invoices for that $139 service call fee that was NEVER disclosed until I refused to move forward with their service.

Wyatt was professional, courteous, knowledgeable, and an overall nice guy! Our Bosch microwave drawer (which a lot of companies won’t even touch) was repaired within a week as promised, as soon as the part came in! Wyatt arrived on time for assessment and repair. He left a very clean work area and protected our countertops while working. I got the name of the company Mr Appliance from Bosch directly, due to finding out other companies are not trained or even know anything about Bosch products, and we weren’t disappointed! Thank you Wyatt for giving us a great, painless experience! He is a wonderful asset to your company!

We have been coming to Vero Beach since the 2013/4 season and over the years have needed appliance repair from time to time. No one, except one jolly fellow at Jetsons who has long since left, ever earned a call-back, that is until Randy from Mr. Appliance in Vero Beach arrived at our house. When we bought and remodeled our house in Grand Harbor, everyone (including the appliance dealer) told us not to replace our GE Profile washing machine as “…they don’t make them like that anymore.” We took their advice and after eight years we had a problem. I went online, looked at reviews and within 48 hours Randy showed up at our house (1/2 hour early). Very polite; good with the dog (all noise) and went straight to work. He discovered that the control board was shot (electrical problem) and that since the washing machine might have been as old as 25 years, that the panel was no longer made. We told him what we wanted out of a washing machine, he made a recommendation and we are now washing clothes at high speed. Knowledge, personal touch, great communication, speed of service and a succinct recommendation. We will deal only with them in the future.

Mr appliance of Vero Beach came to my home 3/24/26 to remove ice and repair a clogged drain line in my refrigerator. The technician tried to remove all the shelves from the inside of the refrigerator so he could get to the drain. He was trying to force the shelves out. Finally he removed one door, he still had to wrestle the shelves out. He should have removed both doors. A couple days later I noticed scratches on the side of the refrigerator doors. The sides of the fridge doors face the inside of the refrigerator when the doors are open. I emailed Mr. Appliance on 3/27 and described this damage that had occurred and offered to send photos. They did not respond to my email. After waiting a week, I called Mr Appliance. They confirmed they received my email and that they DID NOT respond. They said they did not cause the damage, even though the gentleman who answered the phone had not seen the photos of the damage. I will never do business with Mr Appliance again. They don't believe complaints, they do not respond and they damaged my refrigerator and offered nothing. My invoice was 10442020. UPDATE 4/14/26...I CALLED MR. APPLIANCE OF VERO BEACH TO DISCUSS THIS REVIEW AS THEY REQUESTED IN THEIR RESPONSE TO MY REVIEW ABOVE. I WAS TOLD BY THE OWNER OF THE FRANCHISE THAT THE PERSON I NEEDED TO SPEAK WITH WAS OUT OF THE OFFICE FOR 1 WEEK. I ASKED HIM (THE OWNER) IF HE WANTED TO DISCUSS THE SPECIFICS OF MY REVIEW. HE SAID "NO, I DON'T MESS WITH REVIEWS".