AJ Madison Home & Kitchen Appliances Showroom· 2983 NE 163rd St

I purchased a Forno Fridge Freezer from AJ Madison on May 9th (Order #207548675). The product description included a grille trim, and I have a screenshot confirming this. When the refrigerator was delivered on May 29th, the grille trim was missing. I contacted customer support and provided all the necessary information, but no action was taken. As a result, I purchased the trim set separately on June 8th (Order #208865075). Unfortunately, I am unable to complete the installation until I receive all required components. Approximately two weeks ago, the carrier contacted me to schedule delivery of the trim set for July 3rd between 9:30 AM and 1:30 PM. However, at 11:30 AM on the scheduled delivery date, I received a call informing me that the delivery could not be completed because the item had not been loaded onto the truck. I just contacted customer support again and requested to speak with a manager. Instead, the representative only contacted the shipping provider to check the status of the delivery. The experience has been completely unprofessional and unhelpful. I would appreciate having someone reach out to resolve this issue. Based on my experience and the numerous complaints I have seen on the BBB website, I am extremely disappointed with the level of service provided.

This was my first experience with AJ Madison, and it will absolutely be my last. Two weeks ago, I ordered a $4,000 Napoleon BBQ online. I also purchased the grill cover and paid extra for delivery and full assembly, bringing the total to just under $5,000. A couple of days after placing the order, AJ Madison emailed me with a delivery date. Shortly afterwards, the delivery company they contracted contacted us directly and provided a delivery window between 11 AM and 4 PM. We were also told the driver would call about 20 minutes before arriving. On top of that, I received THREE separate text confirmations for the delivery date and time. The day of delivery, my wife took a paid day off work to be home for the delivery and assembly. Nobody showed up. At around 4:30 PM, my wife contacted AJ Madison to find out where our order was. That’s when we were informed — without any prior notice — that the delivery company had cancelled the delivery because they were missing parts needed to assemble the grill. We were also told the grill appeared to be damaged. So despite multiple confirmations, nobody from AJ Madison or the delivery company bothered to notify us that the delivery had been cancelled. What happened next made the situation even worse. Customer service asked whether we would still accept the damaged grill with missing parts and then schedule a repair technician to come out at a later date. In other words, after wasting our entire day and failing to communicate anything, they tried pressuring us into accepting damaged merchandise at full price. We were then told they had no idea when a replacement grill would be available from the manufacturer and that it could take several weeks before they could even provide a new delivery date. Meanwhile, the same BBQ is still listed on the AJ Madison website as available for immediate delivery. If that’s true, why can’t they provide a replacement grill and a delivery date immediately? The only positive part of this experience was a representative named Sasha, who was polite and apologetic. Unfortunately, another representative we spoke with was borderline pushy and completely unhelpful. After this happened, I started researching AJ Madison reviews online and found countless customers describing nearly identical experiences: missed deliveries, damaged products, missing parts, long delays, and pressure to accept damaged merchandise instead of receiving proper replacements. At this point, all I’ve received is an email saying the replacement order is “in process,” but no delivery date has been provided. When I called customer service to inquire further, I was again told it may take several weeks before I even receive another delivery date. Considering my wife lost a paid day of work over this entire mess, the situation is even more infuriating. And don’t even get me started on their insane 35% restocking fee if I cancelled the order. In my opinion, this company’s business practices are completely unethical and unacceptable. AJ Madison — never again.

The worst experience ever with AJ Madison - sales rep on my request to recommend me an upgrade for scotsman ice maker, sold me a Uline ice maker for 5 K- when I received it I was shocked from the quality and immediately contacted to sales rep with pictures and asked to exchange for scotsman and pay extra. I was refused since the unit was plugged in for 5 min. they told me I need to do a service call with Uline and deal with them. Ive called Uline and they emailed me that if im not satisfied with the quality AJ Madison is supposed to help with return/exchange- we went back and forth with AJ Madison, or mostly I kept emailing and kept getting ignored, so had to call multiple times and Santiago Di Santo, who is a supervisor , kept been rude and dismissive and only telling me they won't accept the return or exchange. Abe Kupferstein is the sales rep - if you hear that name - run! This company is a scam, very disrespectful, worst customer service. Hate them! I found a smaller local official Scotsman rep and got my unit no problem. I hope AJ Madison goes out of business soon!